Technical Project Specialist

About NISC

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ Member-Owners in the Energy and Communication Industries across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld's Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our Team.

Position Overview

The Technical Project Specialist is responsible for overseeing technology projects by planning, executing, monitoring, and closing projects within the predefined scope, time, and budget constraints. The primary responsibilities for this role involve leading cross-functional project teams, managing resources, and ensuring effective communication among stakeholders to deliver exceptional member experiences and successful project outcomes. This position is targeted for entry- to mid-level project managers focusing on small to medium-sized projects. The Technical Project Specialist reports to the Senior Manager.

Work Schedule

- Hybrid (after an initial training period) from one of our office locations:

- Cedar Rapids, IA

- Lake Saint Louis, MO

- Mandan, ND

- Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed

- Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose

Essential Duties

- Assist in coordinating and executing technology project plans in alignment with member goals and internal standards.

- Develop and maintain project schedules, goals, and deliverables; monitor progress and track metrics throughout the project lifecycle.

- Provide effective and timely communication to internal teams and external Member/Customers regarding project status, milestones, and expectations.

- Facilitate collaboration with cross-functional teams, including Implementation Project Managers and Technical Leads, to ensure smooth project delivery.

- Support application setup, configuration, and usage as it relates to the assigned projects.

- Identify, document, and mitigate project risks and issues.

- Prepare and follow through on Change Requests (CRs) as needed.

- Contribute to data validation, conversion analysis, and issue resolution as appropriate.

- Assist with documenting and improving internal project-related processes and procedures.

- Provide support during critical project phases, including after-hours or weekend support on an as-needed basis.

- Maintain commitment to NISC's Statement of Shared Values.

- Other duties as assigned.

Knowledge, Skills, & Abilities Preferred

- Basic to moderate knowledge of project management principles, tools, and methodologies.

- Ability to understand and translate business needs into project tasks and outcomes.

- Strong written, verbal, and interpersonal communication skills.

- Ability to work collaboratively across teams and manage multiple priorities.

- Customer-focused mindset with the ability to manage expectations and deliver exceptional member experiences.

- Strong organizational skills and attention to detail.

- Ability to analyze and interpret project data to support decision-making.

- Knowledge of IT applications, services, and project delivery best practices.

- Familiarity with Utility and/or Telecom industries preferred.

- Ability to travel as necessary to support project goals.

Education Preferred

Associate degree or higher in a business, IT, or project management-related field, or equivalent experience.

Other Qualifications/Certifications Preferred

- 1–2 years of experience in project coordination, project management, or a related role.

- Certified Associate in Project Management (CAPM) is a plus but not required.

Minimum Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.