Technical Project Manager

The Technical Project Manager (TPM) plays a critical role in overseeing the full life cycle of service tickets, ensuring all customer needs and expectations are met with 100% satisfaction. The TPM should have a high-level background on EV Charging Stations. The TPM serves as the central point of coordination between field technicians, internal teams, and customers to guarantee timely and efficient resolution of technical issues. The TPM will work with different levels of technicians, from smart hands to certified, highly skilled technicians.

This role demands strong organizational skills, a clear understanding of ticket workflows, proactive communication, and a commitment to meeting service-level agreements (SLAs) and profitability targets.

Key Responsibilities:

- Manage all aspects of service tickets from creation to completion, ensuring accuracy and timeliness.

- Maintain and update documentation regularly, including adding new information and archiving outdated content.

- Monitor and update the daily service log and provide timely email communications to relevant stakeholders.

- Serve as the primary escalation point for technical issues arising in the field.

- Notify the Operations Team of any technical challenges encountered by technicians.

- Communicate with field technicians via the designated text-line or via phone call to ensure real-time support.

- Act as the technical point of contact for customers, addressing questions or concerns related to active or future service tickets.

- Ensure compliance with internal SLAs and contribute to overall profitability goals.

- Adapt to shifting priorities and provide coverage beyond normal working hours when necessary.

- Collaborate closely with the various Management teams to assist with additional responsibilities as assigned.

Qualifications:

- 2+ years of experience in technical project management in the Electric Vehicle space.

- Strong understanding of service ticketing systems and processes

- Excellent communication skills (email, phone, text)

- Ability to multitask and manage priorities in a fast-paced environment

- Comfortable using collaborative tools and managing documentation repositories

- Flexible with schedule to accommodate after-hours service needs if required

- Technically adept and able to troubleshoot or escalate appropriately

Note:

This role may evolve over time to meet the changing needs of ARS. Flexibility and a proactive mindset are essential to long-term success in this position.

Job Types: Full-time, Part-time

Pay: $50,000.00 - $59,000.00 per year

Expected hours: 40 per week

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Work Location: Remote