Technical Installations Specialist

About NISC

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld's Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our Team.

Position Overview

This position reports to Technical Services Team Lead, providing quality IT installation and support services to NISC customers nationwide. This position collaborates closely with all NISC departments.

This position is responsible for installing and supporting NISC customer systems and IT-related applications in a Linux/Java/Oracle/Progress environment. This includes the iVUE Administration and SysAdmin applications, as well as ancillary products such as E-bill, Document Imaging, SIP Communications, Microsoft Windows desktop operating systems and Microsoft Windows Server networks. Perform system and software installations, configurations, upgrade tasks, hardware troubleshooting and performance analysis for NISC customers. Assist other NISC departments with technical-related customer needs. Up to 15% travel to our member's sites is required.

Work Schedule

+ Cedar Rapids, IA + Lake Saint Louis, MO + Mandan, ND

Essential Duties

+ Provides staging, installation, configuration, and user training for member equipment and applications; onsite or remotely. + Perform hardware replacements in production environments. + Perform operating system and firmware upgrades. + Mastery of iVUE Server Installations and Replacements at small to medium sized customer sites across all industries (less than 25,000 accounts/10,000 subscribers). + Mastery of Web Proxy Server (E-bill) Installations and Replacements at all customer sites. + Prepares monitors, updates, and communicates the Software Implementations lifecycle (SILC) for all installations. + Trains members on all system management tools that are distributed with NISC member systems. + Coordinate and maintain project schedules for hardware implementations. + Document member issues in NISC's contact tracking (iVUE Support) system. + Performs research of problems, resolves issues for customers, and recommends changes or enhancements as directed. + Provide problem resolution to Intel based hardware issues. + Provide problem resolution to Linux operating system issues. + Provide problem resolution to Windows operating system and PC operating system issues. + Provide problem resolution to VMware configuration and performance issues + Provide problem resolution to member application issues and answer questions and provide resolution in areas such as backups, restores, error messages, printers, security, system integration, and iVUE applications.

Preferred Knowledge, Skills & Abilities

Education Preferred

Bachelor's degree in a technology-related field or equivalent experience.

Minimum Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made. While performing this role, employees must be able to see and communicate effectively. They are regularly required to remain stationary, move about, and operate computer keyboards or office equipment.

Disclaimer

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.