The Installation Consultant is responsible for making sales and obtaining addendums to customer orders by identifying additional product needs during pre-construction appointments. This includes offering product upgrades and enhancements (windows, doors, siding, etc.) based on home assessments and customer preferences. This role is responsible for overseeing the initial pre-construction phase, with a primary focus on maximizing customer satisfaction and confirming the scope and accuracy of work. The Installation Consultant ensures customer satisfaction while identifying opportunities to generate referrals and engage in occasional proximity marketing. The Installation Consultant ensures projects are completed correctly the first time by combining technical excellence, relationship-building, and consultative sales acumen, thereby delivering superior improvement experience.
What You’ll Do:
Customer Engagement & Consultative Selling
•Exercise significant discretion and independent judgement in recommending product solutions and handling customer concerns in the field without constant supervision.
•Serve as a trusted advisor, educating customers on additional product features, benefits, and upgrade options.
•Conduct personalized consultations using both scripted and adaptive sales techniques to identify and recommend appropriate upsell opportunities that enhance customer satisfaction and overall project value.
•Maintain proactive, ongoing communication with customers through in-person meetings, phone, and email interactions from the pre-construction phase through final delivery to ensure a seamless experience.
•Leverage every customer interaction to build rapport, strengthen trust, and uncover referral opportunities and future business potential.
Pre-Construction Assessment and Installation Opportunity Identification
•Review and validate the original contract scope and technical measurements to ensure alignment with installation requirements and customer expectations.
•Conduct detailed home assessments, including windows, doors, siding, roofing, and gutter systems, to confirm installation feasibility and identify potential enhancements or missing elements.
•Analyze the customer’s existing scope of work to identify and present opportunities for complementary products or upgrades that improve project outcomes.
•Set clear, accurate expectations with customers regarding project timelines, scope, product performance, and any changes proposed through addendums.
Operational Excellence and Safety
•Accurately manage and complete all job-related documentation—including product orders, scope modifications, customer addendums, permits, and inspection requirements—ensuring compliance with company standards and regulatory guidelines.
•Maintain a consistently professional field presence by keeping company vehicles, tools, and equipment clean, organized, and fully operational. Report any maintenance issues promptly to minimize downtime and ensure readiness for appointments.
•Collect required payments from customers upon completion of addendum agreements when applicable
•Support marketing and customer acquisition efforts through targeted proximity marketing activities in neighborhoods surrounding current projects, leveraging in-person conversations, branded materials, and door-to-door outreach when needed.
•Continuously look for ways to improve operational efficiency, customer satisfaction, and team collaboration by sharing field insights with cross-functional partners (e.g., Sales, Installation, and Customer Service).
•Act as a brand ambassador for Thompson Creek, consistently delivering a service experience that reflects professionalism, integrity, and excellence.
Perform additional responsibilities as assigned to support departmental goals and the company’s mission of delivering superior home improvement experience.
What We’re looking for:
•Analytical Skills – Ability to use critical thinking and reasoning to solve problems.
•Management Skills - Ability to organize and direct oneself and effectively supervise others.
•Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
•Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
•Accuracy - Ability to perform work accurately and thoroughly.
•Organized - Possessing the trait of being organized or following a systematic method of performing a task.
•Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
•Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
•Professionalism – Conduct and appearance is professional and to company standards and policies.
•Communication – Ability to use effective verbal and written communication skills, with strong consultative selling and relationship-building skills.
•Conflict Resolution – Ability to deal with others in difficult and sometimes antagonistic situations.
•Accountability – Ability to accept responsibility and account for his/her actions and decisions.
SKILLS & ABILITIES
•Education and Experience: High School diploma or equivalent; at least 1-year related experience; prior sales experience required; any equivalent combination of education and experience may be substituted.
•Computer Skills: Proficiency with Microsoft Office (Word, Excel, Outlook); ability to develop proficiency using company provided applications using an iPad or similar tablet device.
•Licenses and Certifications: LSWP certification; valid drivers’ license; ability to obtain/maintain Sales License.
WHAT WE OFFER:
•Competitive compensation – Potential earnings 36K- 340K. The role transitions to 100% commission with unlimited earning potential.
•Tools for success - Interactive customer loyalty focused sales training; company issued iPads to assist in maximizing earning potential and reducing travel time
•Recognition - Monthly top performer incentives including cash bonuses, gift cards, and sporting event tickets; annual awards ceremony and first-class trips
•Comprehensive Medical and dental insurance
•401(K) with company matching
•Additional Voluntary Benefits
About Thompson Creek Window Company:
Thompson Creek Window Company is a privately owned and family-operated manufacturer and installer of energy-efficient home improvement replacement products. Founded in 1980, Thompson Creek began as a manufacturer of energy-efficient, maintenance-free vinyl windows. Since that time, Thompson Creek has evolved into one of the leading specialty home improvement contracting companies in the nation. The company’s product mix includes replacement windows and doors, vinyl siding and a clog-free gutter system. Thompson Creek is headquartered in Lanham, MD with a 117,000 square-foot manufacturing facility in Upper Marlboro, MD.
Build your career, design a future at Thompson Creek Window Company. We are the premier home improvement replacement products company serving the Mid-Atlantic region for more than 40 years. We’re proud of our history, and proud to help our communities improve the comfort and conditions of their homes.
Drug Free Workplace
EOE
Job Type: Full-time
Compensation Package:
License/Certification:
•Driver's License (Required)
Work Location: On the road
Lanham, MD
Full-time
$36,000-$340,000
