Team Leader Field Service Resources, Electrical and Automation

Team Leader Field Service Resources, Electrical and Automation

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together.

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

We are now looking for a Field Service Team Lead – Electrical & Automation (Marine) to join our team working for a better future.

The position is permanent, and the preferred location is USA or Canada.

What You Will Be Doing?

In this role, you will lead and develop a growing team of Field Service Engineers (FSEs) within the Marine Electrical & Automation business in the Americas. The team supports field service activities across the USA and Canada and is increasingly involved in vessel new build support for services and products in the U.S.

You will be responsible for coordinating field service resources, ensuring efficient and high‑quality service delivery, and building team capability to meet current and future demand. This role has a strong people‑leadership focus, with emphasis on recruiting, developing, and mentoring engineers, while also supporting operational execution.

The position reports to Marine E&A Manager and works closely with service coordinators, regional stakeholders, and global functions.

Responsibilities:

- Lead and coordinate field service teams in the Electrical & Automation Marine business across the Americas.

- Set clear goals, prioritize work, and orchestrate daily field service activities to ensure high‑quality service delivery.

- Implement operational plans, policies, and service schedules to improve efficiency and customer satisfaction.

- Manage people‑related responsibilities, including recruitment, onboarding, training, performance management, feedback, and safety in the field.

- Foster a continuous learning culture and actively support the development of early‑career and junior engineers.

- Act as the main point of contact for field service coordination and operational issues within the team.

- Support field teams with troubleshooting, escalation handling, and issue resolution when required.

- Facilitate collaboration within the team and across functions to maximize service delivery quality.

- Advocate for new tools, techniques, and best practices to continuously improve field service operations.

- Support workforce planning by identifying future skill needs and engaging in proactive talent pipelines (e.g., career fairs, colleges, early‑career programs).

Required Qualifications:

- Bachelor’s degree in Engineering or a related technical field.

- Proven experience in field service operations within a technical or engineering environment.

- Demonstrated people leadership experience or clear readiness to step into a team‑lead role.

- Strong understanding of service delivery, safety, and operational execution in field environments.

- Ability to coordinate multiple stakeholders and manage priorities in a dynamic service setting.

- Experience working with early‑career talent or building teams from the ground up.

- Experience working in multicultural or geographically distributed teams.

As an ideal candidate, we expect you to have:

- High integrity.

- Passion for people and customer focus.

- Strong focus on quality and safety.

- Excellent communication skills (verbal and written) in languages needed to support the team.

- Good negotiating skills.

- Strong organizational skills.

- A team player mindset.

- The ability to lead individuals from different cultural backgrounds.

Travel Requirements:

This position requires a 20% travel commitment, encompassing both domestic and international locations.

Successful applicants must be authorized to work in Canada or USA without sponsorship.

As part of the recruitment process, certain roles will be subject to pre-employment conditions, which can include — but are not limited to — reference checks, background screening (criminal record, education, and employment verification), fit-to-work medical assessments, and confirmation of eligibility to work in Canada.

Successful Canadian candidates must be able to travel to the United States for business purposes.

The starting salary for this position would be determined with consideration of the successful candidate’s relevant education, individual skill set, level of experience applicable to the role they are being offered and consideration of internal equity.

Last application date: 29/05/2026

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.