Systems Specialist - IT AMI Applications Support

Overview

The Advanced Metering Infrastructure (AMI) Systems Specialist performs a lead technical role in application support for Con Edison's AMI systems such as the AMI Meter Asset Management System (MAMS), ProField Encore (PFE), Meter Data Management System (MDMS), Head End System (HES) and supporting applications or modules.

Responsibilities

Core Responsibilities

- Project Role: The Advanced Metering Infrastructure (AMI) Systems Specialist performs a lead technical role in application support for Con Edison's AMI systems such as the AMI Meter Asset Management System (MAMS), ProField Encore (PFE), Meter Data Management System (MDMS), and Head End System (HES). Work closely with the key Vendors and Business partners on release notes explaining features, improvements, issues resolved, scheduled upgrades and enhancements. Collaborate with AMI Run team to see any tools or reports needed to support monitoring or troubleshooting the production systems.

- Portfolio Scope: Assists in planning and road mapping, including analyzing technology components for vendor support and cyber security compliance. Lead technical team on developing in-house applications and assist in the implementation of Vendor applications. Maintain and support one or more existing applications including monitoring product license compliance.

- Deliverables: Subsystem designs, end-to-end flow diagrams, use cases, complex APIs and modules, data models, and all System Development Life Cycle (SDLC) documentation. Delivers value through regular releases and frequent customer testing.

- Business Relationships and Management: Provides updates to project plan, reports critical issues. Troubleshoots and resolves client issues. Works collaboratively with cross-functional teams to achieve all project goals. Engages vendors/sponsors at the right level of detail for example in weekly status meetings. Proactively engages others outside the project teams to bring in expertise to work to solve technical issues.

- Decision Making: Identifies issues, develops alternatives, provides recommendations.

- People Leadership: Works independently and provides guidance to other employees and contractors. Actively seeks input from team members to facilitate quick resolution to issues. Demonstrates commitment and integrity and serve as a role model for team members.

- Operations: Conducts incident triage, remediation, root cause analysis and recommends preventive actions including HPI.

- Performance Improvement: Participates on IT process improvement teams. Makes suggestions on system or process improvements.

- Communications: Strengthens business relationships, managing and maintaining effective communications with all stakeholders. Leads or contributes to team discussions. Proactively raises issues.

Qualifications

Required Education/Experience

- Bachelor's Degree and a minimum of four (4) years of relevant experience.

Preferred Education/Experience

- Master's Degree and four (4) years of relevant experience, preferably in IT.

Relevant Work Experience

- At least four (4) years experience working with users to define, specify, and implement complex reports. Must be able to understand complex data models and design or troubleshoot complex ORACLE/SQL Server database queries, required.

- Must possess strong project management skills with ability to complete multiple assignments with changing priorities while still meeting deadlines, required.

- Strong analytical and problem solving skills. Ability to transfer knowledge to peers and train subordinates, required.

- 4-5 years Strong skills and experience with the MS Office suite: Word, Excel, PowerPoint, Visio, and Project required

- Working experience of ETL tools (SSIS, SPARK, etc.,), XML and SOAP/RESTful Web Services, required.

- Works effectively both independently and in teams, with experience leading projects, workstreams, or tasks, required.

- Understanding of application design and Software Development Life cycle principles, required.

- At least two years of experience implementing technology to support business processes or adapting business process to take advantage of technology, required.

- Exceptional leadership skills required. Demonstrated ability to lead team activities, perform project management functions, and supervise team members, required.

- Must have ability to learn new technology as required for the job, experience writing formal documentation and software technical requirements, required.

- Web Development experience using HTML, JavaScript and ASP.NET/MVC, PYTHON, SPARK, preferred.

- Unix shell scripting, power BI knowledge preferred.

- Experience in UTILITY Projects or AMI, preferred.

Skills and Abilities

- Strong written and verbal communication skills

- Effective interpersonal skills

- Project Demonstrated project management skills

- Develops and delivers effective presentations

- Demonstrated analytical skills

Licenses and Certifications

- Driver's License Required

Additional Physical Demands

- The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

- Must be able and willing to travel within Company service territory, as needed.

- Must be able to participate in the Companys emergency management processes and storm plans as required.