Systems Manager, IT Communications Operations

Overview

Manages a team of technical staff to provide communication solutions for the Company. Manages and plans the strategy of infrastructure technology within a dedicated discipline for use throughout the Company. Provides thought leadership in a wide range of technology initiatives to support the business priorities of the company. Provides operational support for Company IT infrastructure systems and establishes roadmaps and strategy to sustain. Ensures integration within and between IT domains by assessing solution options and guiding the development of business solutions through innovative technology solutions. Establishes and/or collaborates on technical standards, development, integration and maintenance.

Responsibilities

Core Responsibilities

- Drives the development of architectures around one or more technology domains (e.g. application, data, advanced technologies, Software As A Service, Operating Systems, Mobility, etc) &/or business process architectures. Architectures include conceptual or actual/physical representations or models.

- Monitors the IT & business industry as well as best practices; develops strategies for implementation. Communicates & influences strategic direction & can represent IR at senior executive level

- Identifies, evaluates and develops roadmaps for the integration of business processes, applications, technologies and infrastructure, including vendor & internally developed applications.

- Manage projects including but not limited to resources, scope, budget (costs), schedule & overall project plans.

- Collaborates with peers; researches, establishes and updates technical standards; manages application development lifecycle and methodologies, provides oversight on processes and other governance responsibilities.

- Provides guidance &/or conducts architectural, configuration, solution & quality reviews. Takes the lead on issues requiring coordination with all internal IR groups and other organizations, including vendors to ensure that issues are addressed. Directs team members as required for resolution.

- Develops staff; researches/provides recommendation on technical training, evaluates/provides feedback for skill development of junior technical staff

- Performs other related tasks and assignments as required.

Qualifications

Required Education/Experience

- Bachelor's Degree

Preferred Education/Experience

- Bachelor's Degree in Information Technology, Computer Science, Math, Engineering or business-related discipline preferred.

- Master's Degree

- Training and/or certification in one or more domains desired, e.g. application architecture, data architecture, IT Infrastructure, business/process architecture or redesign.

Relevant Work Experience

- Minimum of 8 years experience designing, developing, implementing communications solutions using IP.

- Three years supervisory / managerial experience required.

- Thorough understanding of communication protocols and standards.

- Strong understanding of cybersecurity principles.

- Experience with implementing or integrating commercially available infrastructure components.

- Experience in evaluating technology and establishing standard implementations.

- Must have a solid understanding of architectural concepts and practices leading to solutions that are reliable, maintainable, reusable, scalable and extensible, e.g. service oriented architectures.

- Must be conversant in emerging technologies and practices, e.g. Voice over IP, Turrets, recorders, web conferencing.

- Excellent oral and written communication. Must be comfortable and skilled at selling new processes and techniques.

- Must be able to communicate designs and give persuasive presentations. Must be able to interact with all levels of management and communicate technical concepts to a non-technical audience.

- Ability to handle multiple assignments with changing priorities while meeting deadlines.

- Ability to establish medium and long-term plans and priorities and estimate investment requirements.

- Ability to motivate, challenge and develop staff.

- Must be flexible and able to work off-hours as required to support deployments, resolve production problems or respond to corporate emergencies.

Licenses and Certifications

- Driver's License Required

Additional Physical Demands

- Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.

- Must be able and willing to travel within Company service territory, as needed.