Manager IT Communication Integration

Date: Oct 3, 2025

Location: PHOENIX, AZ, US, 85021

Company: APS

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

Manager, IT Communication Integration

Are you ready to lead the technology that powers how energy moves across states? We’re looking for a Manager of IT Communication Integration to oversee the delivery of integration services that support the infrastructure behind energy generation, transmission, and distribution. In this critical leadership role, you’ll ensure that communication systems and integration platforms operate seamlessly—enabling reliable, secure, and efficient energy delivery.

This is an opportunity to make a lasting impact on the future of energy by leading teams, guiding technology strategy, and partnering with the business to deliver solutions that keep operations connected and resilient.

What your day would be like:

- Lead the multi-state delivery of communication and integration services that support energy infrastructure.

- Manage and coach IT professionals, building high-performing teams focused on integration excellence.

- Partner with business leaders to understand operational needs and translate them into technology solutions.

- Ensure reliable, secure integration of systems that enable generation, transmission, and distribution of energy.

- Oversee large-scale technology projects, balancing business priorities with technical standards.

- Troubleshoot complex issues, resolve risks, and implement sustainable solutions.

- Drive continuous improvement and innovation in integration services and system performance.

Who we’re looking for:

- Proven Leader: Experienced in managing IT integration or communication services across multiple sites or regions.

- Strategic Partner: Skilled at aligning IT integration strategies with business and operational goals.

- Technical Expert: Strong understanding of integration platforms, communication networks, and infrastructure systems.

- Problem Solver: Adept at resolving complex technical challenges with practical, scalable solutions.

- Collaborator & Communicator: Builds trust across IT and business teams with clear communication and influence.

- Future-Focused Innovator: Passion for driving improvements, adopting new technologies, and ensuring long-term system resilience.

Minimum Requirements

Manager, IT Communication Integration

- Bachelors' degree in Information Technology or related field.

- PLUS eight (8) years of experience in the Information Technology field.

- AND at least three (3) years in a leadership role, or equivalent combination of education and directly related experience.

- Requires advanced knowledge of job area typically obtained through advanced education combined with experience.

- Has advanced knowledge and understanding of electrical systems, electronic theory and circuit analysis and experience in telecommunications system architecture..

Preferred Special Skills, Knowledge or Qualifications:

- Knowledge of service offerings; customer service principles; various computer software applications, computer/networking hardware, standard operating systems, and any other computer-related technologies

Skills in customer service; interpersonal, written and oral communications; supervising and working collaboratively in teams and across organizations; synthesizing feedback and adjusting plans accordingly; building strong relationships inside and outside the organization; resolving incidents/problems efficiently and effectively.

Major Accountabilities

1) Responsible for multi-state delivery of Integration Services for infrastructure assets to support generation, transmission and distribution of energy.

2) Responsible for multi-state troubleshooting and maintenance of infrastructure assets in direct support of the bulk electric system.

3) Responsible for strategic direction for field services assets and personnel to provide business synergies to ensure resource optimization.

4)Guide and direct engineering planning forecasts for reliability programs to ensure highest levels of operational excellence.

5)Establish an operational culture focused on continuous improvement and persistently challenges demand volume to comply with service level agreements.

6)Establish and maintains department-level dashboards of clearly defined key performance indicators (productivity, quality, etc.) for all field operations, ranging from strategic, operational and personnel metrics.

7)Leverages relevant training teams to maintain a continuous learning environment for employee skill development and career growth, and to ensure current and future technologies are well understood and communicated.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.

Home Based: Home based employees primarily work from their home offices and come into an APS facility on an as-needed basis.

- Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).

- Working from a home office requires adequate technology and an appropriate ergonomic set up.

- Role types are subject to change based on business need.

CIP Requirement:

This position requires Critical Infrastructure Protection (CIP) access consistent with North American Electric Reliability Corporation (NERC) standards. The applicant considered for this role will be required to obtain and maintain CIP access for the duration of employment in this position. A full seven (7) year criminal history will be obtained through the pre-employment background check process (or, for current employees, through supplemental background check process) to fulfill the CIP access requirements. In addition, this position requires an additional background check every seven years to maintain access.

Nearest Major Market: Phoenix

Job Segment: Sustainability, Nuclear, Energy