Supervisor, Payments

Job description:

HF SInclair is seeking a Supervisor, Payments in Salt Lake City, UT. In this role, you will be responsible for overseeing the day-to-day operations of payment acceptance across the HF Sinclair customer network. This role ensures accurate, timely, and compliant execution of payment activities and serves as a key partner in maintaining operational efficiency. Works closely with the POS Technical Support Supervisor and cross-functional teams to resolve issues and drive improvements.

Job Duties

- Supervise daily payment operations, including transaction processing, settlement, and issue resolution.

- Supervise Chargeback Desk activities, overseeing receipt, investigation, customer billing, and adherence to card brand regulations.

- Supervise activities of the Payments Operations Support team, including customer setups, billing coordination, inquiry resolution, and data accuracy.

- Partner with the POS Technical Support Supervisor to ensure coordinated resolution of payment-related system issues.

- Collaborate with banks, payment processors, and vendors to resolve day to day operational and technical issues.

- Recommend and implement process enhancements to increase operational efficiency and customer satisfaction.

- Support payment-related initiatives including vendor engagements, system updates, and feature testing.

- In conjunction with the GM-Payments serve as a SME in payments acceptance to the larger organization.

Experience

- Minimum 5 years of experience in payment acceptance, chargebacks, or related financial operations.

- POS hardware and software systems experience, particularly those in the petroleum space.

- Strong knowledge of payment processing, chargebacks, and card brand rules.

- Familiarity with end-to-end payment lifecycle: authorization, settlement, reconciliation, and exceptions.

Preferred Experience

Supervisory or team leadership experience preferred.

Education Level

Bachelor’s Degree in Business Administration, Finance, Information Systems, or a related field;

5 years' experience in B2B or B2C payment processing may be considered in place of formal education.

Required Skills

- Excellent analytical, organizational, and problem-solving skills.

- Strong interpersonal and communication abilities, with a collaborative mindset.

- Proficiency in Microsoft Office (especially Excel).

- Experience with Salesforce and SAP.

- Ability to manage day-to-day priorities while developing team members.

Preferred Skills

- Experience with processor/vendor platforms.

- B2B or B2C payment processing experience.

- Petroleum or convenience store payment acceptance experience.

Supervisory/Managerial Responsibility

Direct supervision of a Chargeback Analyst, and a Payments Operations Supports Specialist.

Work Conditions

- Initial onboarding will require in-office presence 5 days a week.

- Hybrid work schedule (3-4 days in office) available after training period.

- Up to 20% travel may be required.

Benefits

HF Sinclair offers a comprehensive benefits package designed to support the well-being of our employees and their families. Our benefits include, but are not limited to, the following:

- Medical Insurance

- Vision Insurance

- Dental Insurance

- Paid Time-Off

- 401(k) Retirement Plan with match

- Educational Reimbursement

- Parental Bonding Time

- Employee Discounts

We are committed to fostering a supportive and inclusive work environment, ensuring our employees have the resources needed to thrive professionally and personally.

Benefit eligibility is governed by official plan documents, for more details visit Total Rewards.

Our One HF Sinclair Culture

At HF Sinclair, we are united through our One HF Sinclair Culture, which is underpinned by our five core values of Safety, Integrity, Teamwork, Ownership and Inclusion. Developed to empower our people, our five core cultural values are at the heart of everything we do and extend to how we engage our stakeholders. These values influence our decisions, shape our behaviors and keep us connected across the entire organization.

We maintain a true Safety culture for our employees, communities, environments and customers. Our goal is to make sure everyone returns home safely each day. We have a long-standing commitment to Integrity and ethical behavior and do what is right for our employees, investors, communities and the environment. We encourage employees to Step Up and Stand Out by championing a culture of Teamwork and Ownership. We foster a culture of Inclusion by encouraging diversity of experiences, viewpoints and backgrounds. What makes each of us different, together makes us stronger.

About HF Sinclair Corporation

HF Sinclair Corporation, headquartered in Dallas, Texas, is an independent energy company that produces and markets high-value light products such as gasoline, diesel fuel, jet fuel, renewable diesel and other specialty products. HF Sinclair owns and operates refineries located in Kansas, Oklahoma, New Mexico, Wyoming, Washington and Utah and markets its refined products principally in the Southwest U.S., the Rocky Mountains extending into the Pacific Northwest and in other neighboring Plains states. HF Sinclair supplies high-quality fuels to more than 1,500 branded stations and licenses the use of the Sinclair brand at more than 300 additional locations throughout the country. In addition, subsidiaries of HF Sinclair produce and market base oils and other specialized lubricants in the U.S., Canada and the Netherlands, and export products to more than 80 countries. Through its subsidiaries, HF Sinclair produces renewable diesel at two of its facilities in Wyoming and also at its facility in Artesia, New Mexico. HF Sinclair provides petroleum product and crude oil transportation, terminalling, storage and throughput services to its refineries and the petroleum industry.

Equal Opportunity Employer

HF Sinclair Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other prohibited ground of discrimination.