Supervisor Contact Centre

Posting End Date:

June 18, 2025

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

Enbridge Gas Inc. is a Customer Centric organization, and the Customer Care team is at the heart of it. Our organizational culture is driven by the needs of our customers. We strive to continuously focus on improving processes and simplify the customer experience.

With 3.9 million customers across Ontario, our call centre is always ready to answer any questions related to natural gas services!

The Supervisor, Contact Center will be accountable for the successful operation of the Niagara contact centre.

In this role, you will manage the contact centre leadership team to ensure alignment and delivery on strategies and processes that focus on a high level of customer centricity.

If you thrive in a leadership role, analysis and strategic planning, apply today! We’d love to hear from you! #joinourteam

We offer opportunities for growth, a competitive benefits and pension plan, and generous time off.

What You Will Do:

Who You Are:

You will have the following education and experience:

The following would be an asset:

Working Conditions:

This role involves occasional travel (15%) to other contact centre locations as required.

Flex-Work:

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our employees. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options. #LI-Hybrid

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer . We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com .

Information For Applicants:

To learn more about us, visit www.enbridge.com