Strategic Account Manager

SUMMARY

The Strategic Account Manager focuses efforts on developing and securing relationships with in identified Key and Strategic Accounts. The Strategic Account Manager has an expert level understanding of products, services and applications that can be offered. This position also has a clear understanding of internal leaders, key team members and other resources that are integral in positioning Imperative to fulfill service excellence. This position may oversee other sales and/or operations personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Maintain company goals for gross profit margins and contribution margins for key customers within Company’s portfolio.

- Act as primary interface between key customer and internal company personnel, managing all transfers of information.

- Assure timely resolution of any customer issues.

- Ensure that inventory, monthly treating, sales deliveries, and service reports are performed, complete and accurate so that billing and financials are validated.

- Maintain sales pipeline and relationships with key customers.

- Responsible for organizing any special projects, personnel needs, the review of treating schedules and routes and order parts to help facilitate employees’ daily task.

- Coordinate accuracy and proper disbursement of service reports and recaps for key customers.

- Coordinate and assist in monthly failure and chemical cost review meetings.

- Keep record of all equipment, as well as any service or repairs needed, in respective area.

- Communicate with mechanic regarding breakdowns and service needed.

- Ensure proper planning of chemical deliveries.

- Be readily available to provide customer service at any time.

- Coordinate and review accuracy of all lab data and surveys.

- Schedule and ensure that employees attend monthly safety meetings and adhere to applicable DOT regulations.

- Follow and ensure that employees are also following proper HR and/or HSE processes and procedures.

- Be readily available to assist or address employee needs.

- Other duties may be assigned.

REQUIRED EDUCATION, QUALIFICATIONS & EXPERIENCE:

- High School Diploma or Equivalent; College degree preferred.

- 5+ years of applicable industry experience.

- Knowledge and understanding of chemical process and utilization.

PRE-EMPLOYMENT REQUIREMENTS

- Must complete and pass all required pre-employment screenings.

Imperative Chemical Partners is an Equal Employment Opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national or ethnic origin, veteran or disability status.

This description reflects management’s assignment of essential functions, it does not exclude or restrict the tasks that may be assigned or re-assigned. This job description is subject to change at any time.