Sr Specialist, Process and Technology

Overview

This position supports the Energy Services Department by performing both business and technical functions related to fulfilling customer requests for new or upgraded gas and electric service from Con Edison. The role is instrumental in the design, implementation, and coordination of enhancements to Con Edison's Energy Services work management systems, including but not limited to CPMS, Project Center, PowerClerk, WMS, and EMOPSYS. A core responsibility involves managing and analyzing data to support departmental and customer reporting needs, which includes identifying key business metrics to monitor Energy Services performance and conducting data analysis using systems such as CPMS. The role also involves leading and supporting technology-driven projects aimed at improving the customer experience and operational efficiency across key platforms. This individual will manage initiatives that use technology to streamline processes and enhance service delivery, requiring strong project management skills and the ability to balance multiple assignments while effectively managing customer expectations. Proficiency in Microsoft Office applications is essential, along with knowledge of internal and external case management systems such as CPMS and Project Center. The position requires excellent communication and presentation skills, both written and verbal. Additionally, this role plays a pivotal part in driving operational excellence and continuous improvement through system design, user engagement, change management, and performance analytics within the Energy Services and Electric Operations teams.

Qualifications Required Education/Experience

Relevant Work Experience

Licenses and Certifications

•

Driver's License Required

Additional Physical Demands