Con Edison

Sr Analyst, Steam Ops - Steam Business Services

New York, NY

$95,000-$130,000

About This Job

Overview

Con Edison Steam serves nearly 1,500 Manhattan buildings ranging from retail dry cleaners and restaurants to Madison Square Garden, the Empire State Building, and the Metropolitan Museum of Art. Each customer is assigned a dedicated account manager who will build and maintain relationships and ensure satisfaction with their steam service. Reporting to the Section Manager for Steam Business Development, the Sr. Analyst will be responsible for maintaining accurate customer records, drafting correspondence, and customer retention through effective account management.

Responsibilities

Core Responsibilities

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Offer white glove customer service to some of the most famous and iconic buildings in Manhattan.

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Build and maintain relationships with building owners, property managers, and consulting engineers.

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Maintain accurate and timely customer records within Salesforce.

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Lead regular field visits to customer buildings to meet with owners, managers, engineers, and staff.

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Monitor and project manage the status of new and existing steam customer projects through communication and collaboration with the Steam Engineering and Construction Groups.

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Perform staff support related functions as needed, including preparing and monitoring purchase orders.

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Support the development of account management goals, forecasts, and plans in conjunction with the Section Manager.

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Support sales team to perform functions involved with bringing on new steam customers including opening and maintaining steam customer files, obtaining steam load letters from consulting engineers, calculating Pure Based Revenue (PBR) estimates, issuing Service Information Requests (SIRs), obtaining signed applications, deposits and rider payments from customers.

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Prepare materials for monthly or periodic meetings and reports as requested.

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Present to customers and senior leadership about customer initiatives and trends.

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Support new tasks and responsibilities to achieve the department's goals and objectives.

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Support steam operations during steam/company system emergencies.

Qualifications

Required Education/Experience

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Bachelor's Degree in Communications, Marketing, Engineering, Business Administration, Energy Management, Environmental Management, Architecture, Urban Planning or related discipline and 3 years of related work experience, or

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Associate's Degree in Communications, Marketing, Engineering, Business Administration, Energy Management, Environmental Management, Architecture, Urban Planning or related discipline and 4 years of related work experience or

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High School Diploma/GED and 5 years of related work experience.

Preferred Education/Experience

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Relevant Work Experience

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Strong written and verbal communication skills, required.

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Good interpersonal skills with the ability to interact with personnel & customers on all levels, required.

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Proficiency with Microsoft Office Suite, especially Excel, required.

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Exercise independent judgment and have excellent presentation skills, required.

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Ability to manage projects efficiently and effectively, required.

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Experience with customer service and/or account management, preferred.

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Experience with Salesforce, preferred.

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Knowledge of concepts, technical terms, and terminology of building energy systems, central utility systems or district steam systems equipment, preferred.

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Experience in coordinating trade show participation and event planning, preferred.

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Experience selling energy or services of a technical nature, preferred.

Licenses and Certifications

•
Driver's License Required

Additional Physical Demands

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The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

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Must be able and willing to travel within Company service territory, as needed.

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Must be able and willing to meet with customers on-site at their location.

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Ability to respond to system emergencies.

Similar Jobs

Sr Analyst, Steam Ops - Steam Business Services

About This Job

Overview

Responsibilities

Core Responsibilities

Qualifications

Required Education/Experience

Preferred Education/Experience

Relevant Work Experience

Licenses and Certifications

•Driver's License Required

Additional Physical Demands

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Driver's License Required