Sr Business Support Analyst

POSTING DEADLINE

This position is posted until filled.

DEPARTMENT

Department: BTS- Enterprise Applications

PREFERENCES

JOB DESCRIPTION

Sr Business Support Analyst

Salary Grade: G06

Minimum Midpoint Maximum

$78,537 - $106,024 - $133,511

Personnel in this job title may be covered by NERC CIP cyber security standards. If the position is covered, prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a Personnel Risk Assessment, which includes identity verification and a criminal background check. Prior to being granted unescorted access to cyber secure areas, the candidate must attend cyber security training. Annual cyber security training is also required.

SUMMARY:

Acts as a key liaison between BTS organization and customers. Responsible for developing and managing business and functional specifications, documents, logical data and process designs, approach documents, test plans, and implementation needs (training, procedures, etc.). Communicates with all levels of management regarding change management issues; secures approvals. Works through fellow team members to meet project objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Facilitates the prioritization of repairs and enhancements.

Provides application/product subject matter expertise.

Analyzes customer requirements for impact to applications and architecture; identifies technical solutions and best implementation approach.

Develops application/inter-application test plans, tests data requirements, and verifies test results.

Represents organization in design sessions with customers.

Coordinates inter-application and inter-project tasks with other analysts.

Performs opportunity analysis of future business projects and application requirements.

Manages tasks/projects to schedule and budget.

Assists with the evaluation and recommendation of software/hardware for acquisition and business operational changes.

Develops business and functional specifications documents.

Conducts/coordinates functional requirement reviews with BTS technical staff and business unit staff.

Pro-actively identifies and prevents customer issues/problems.

Writes, debugs, tests, and executes ad-hoc SQL scripts.

Participates as a team member for software/hardware project implementations.

Cultivate internal and external IT customer relationships through direct interaction.

Develops in-depth knowledge of supported business units and their relationship/interfaces to other business units.

Supports the development of customer training materials and programs.

Develops and performs training for software solution roll-outs.

Participates in Business Process definition and re-engineering.

Maintains a repository of application documentation (i.e. customer manuals, customer procedures, training manuals).

Identifies process performance enhancements and implementation plan.

Ensures functional integration of business process solutions.

COMPETENCIES:

To perform the job successfully, the candidate should demonstrate the following competencies:

Ability to work independently, multi-task, maintain confidentiality, and work effectively within a team.

Demonstrates initiative, diplomacy, and problem solving skills.

Requires interpersonal skills to work across diverse and cross-functional departments.

Ability to apply analytical skills, use judgment, and make decisions on problems and issues.

Requires considerable creativity, independence of thought and action, and skills to fashion workable solutions, which balance both corporate and customer interests.

Knowledge of Company procedures, programs, and plans.

QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE:

Bachelor's degree from four-year college or university with one to three years of related experience, or equivalent combination of education and/or experience related to the discipline.

Minimum of three years experience in developing information processing solutions or relevant business process experience.

COMMUNICATION SKILLS:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations.

Ability to write reports, business correspondence and procedure manuals.

Must show skill and confidence in giving consulting advice to business partners.

Must be able to effectively communicate with personnel at all levels.

Proven communication skills with employees, outside vendors, customers, agencies, and institutions.

COMPUTER SKILLS:

Must have conceptual knowledge of relational databases; working knowledge of various types of systems, business applications, workstations, networks and local area networks, batch operations; scheduler, reporting functions and problem triage and resolution methodologies.

Knowledge of PNMR¿s current platform, operating systems, and understanding of relational databases.

ANALYSIS AND PROBLEM-SOLVING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variable sin situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Must have business knowledge of the technologies and processes used by the business unit supported.

Must have the ability to analyze business and customer requirements and to design, test, and implement business applications and systems.

DECISION MAKING:

Identifies root case of problems independent of how the task is accomplished including, but not limited to data procedures and defects.

Corrects deviation for own activities.

SCOPE AND IMPACT:

Communicate with customers and analysts regarding design accuracy and implementation.

Conduct/coordinate reviews of business specifications with business and technical personnel.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to sit up to 2/3 of the time. Manual dexterity required, close vision, and the ability to talk and listen. The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

Office environment.

DEGREES:

Bachelors Degree

JOB DESCRIPTION

Business Support Analyst I

Salary Grade: G08

Minimum Midpoint Maximum

$61,035 - $80,872 - $100,709

Personnel in this job title may be covered by NERC CIP cyber security standards. If the position is covered, prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a Personnel Risk Assessment, which includes identity verification and a criminal background check. Prior to being granted unescorted access to cyber secure areas, the candidate must attend cyber security training. Annual cyber security training is also required.

SUMMARY:

Acts as a key liaison between BTS organization and customers. Responsible for developing and managing business and functional specifications, documents, logical data and process designs, approach documents, test plans, and implementation needs (training, procedures, etc.). Communicates with all levels of management regarding change management issues; secures approvals. Works through fellow team members to meet project objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Facilitates the prioritization of repairs and enhancements.

Provides application/product subject matter expertise.

Analyzes customer requirements for impact to applications and architecture; identifies technical solutions and best implementation approach.

Develops application/inter-application test plans, tests data requirements, and verifies test results.

Represents organization in design sessions with customers.

Coordinates inter-application and inter-project tasks with other analysts.

Performs opportunity analysis of future business projects and application requirements.

Manages tasks/projects to schedule and budget.

Assists with the evaluation and recommendation of software/hardware for acquisition and business operational changes.

Develops business and functional specifications documents.

Conducts/coordinates functional requirement reviews with BTS technical staff and business unit staff.

Pro-actively identifies and prevents customer issues/problems.

Writes, debugs, tests, and executes ad-hoc SQL scripts.

Participates as a team member for software/hardware project implementations.

Cultivate internal and external IT customer relationships through direct interaction.

Develops in-depth knowledge of supported business units and their relationship/interfaces to other business units.

Supports the development of customer training materials and programs.

Develops and performs training for software solution roll-outs.

Participates in Business Process definition and re-engineering.

Maintains a repository of application documentation (i.e. customer manuals, customer procedures, training manuals).

Identifies process performance enhancements and implementation plan.

Ensures functional integration of business process solutions.

COMPETENCIES:

To perform the job successfully, the candidate should demonstrate the following competencies:

Ability to work independently, multi-task, maintain confidentiality, and work effectively within a team.

Demonstrates initiative, diplomacy, and problem solving skills.

Requires interpersonal skills to work across diverse and cross-functional departments.

Ability to apply analytical skills, use judgment, and make decisions on problems and issues.

Requires considerable creativity, independence of thought and action, and skills to fashion workable solutions, which balance both corporate and customer interests.

Knowledge of Company procedures, programs, and plans.

QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE:

Bachelor's degree from four-year college or university with one to three years of related experience, or equivalent combination of education and/or experience related to the discipline.

Minimum of three years experience in developing information processing solutions or relevant business process experience.

COMMUNICATION SKILLS:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations.

Ability to write reports, business correspondence and procedure manuals.

Must show skill and confidence in giving consulting advice to business partners.

Must be able to effectively communicate with personnel at all levels.

Proven communication skills with employees, outside vendors, customers, agencies, and institutions.

COMPUTER SKILLS:

Must have conceptual knowledge of relational databases; working knowledge of various types of systems, business applications, workstations, networks and local area networks, batch operations; scheduler, reporting functions and problem triage and resolution methodologies.

Knowledge of PNMR¿s current platform, operating systems, and understanding of relational databases.

ANALYSIS AND PROBLEM-SOLVING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variable sin situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Must have business knowledge of the technologies and processes used by the business unit supported.

Must have the ability to analyze business and customer requirements and to design, test, and implement business applications and systems.

DECISION MAKING:

Identifies root case of problems independent of how the task is accomplished including, but not limited to data procedures and defects.

Corrects deviation for own activities.

SCOPE AND IMPACT:

Communicate with customers and analysts regarding design accuracy and implementation.

Conduct/coordinate reviews of business specifications with business and technical personnel.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to sit up to 2/3 of the time. Manual dexterity required, close vision, and the ability to talk and listen. The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

Office environment.

DEGREES:

Bachelors Degree

SAFETY AND ADA STATEMENT

Safety Statement:

Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.

Americans with Disabilities Act (ADA) Statement:

If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.