Specialist, Digital Communications

Job Summary/Purpose

Delta Utilities is seeking a hands-on and detail-oriented Digital Specialist to support the execution and maintenance of digital initiatives across web, social media, and other digital platforms. This role will help ensure a smooth and engaging digital experience for customers, particularly during our service expansion. The ideal candidate will have a strong grasp of digital tools and a passion for improving customer interactions through digital channels.

Job Duties/Responsibilities Digital Support & Execution

- Assist in carrying out digital activities that align with Delta Utilities' goals and enhance customer experience.

- Maintain and update the company website to ensure content is accurate and user-friendly.

- Track and report on basic digital performance metrics to support continuous improvement.

- Research digital trends and tools relevant to the utility industry and share findings with the team.

Customer Experience

- Help implement user-friendly digital features that improve customer interactions.

- Support the setup of digital onboarding materials for new customers transitioning from Entergy.

- Coordinate with customer service teams to ensure digital tools meet customer needs.

- Review customer feedback and journey data to suggest improvements to digital touchpoints.

- Assist in tailoring content and experiences for different customer groups.

Content Management

- Upload and manage digital content across platforms, ensuring consistency with brand guidelines.

- Help organize and schedule content that informs customers about services and updates.

- Use content management systems to publish and maintain digital assets.

- Check that all content is accessible and mobile-friendly.

- Work with Communications and Marketing teams to align messaging across channels.

Digital Marketing & Analytics

- Support the execution of digital marketing campaigns to promote brand awareness and customer engagement.

- Schedule and post content on social media platforms and monitor basic engagement metrics.

- Use analytics tools to gather data on digital performance and assist in preparing reports.

- Help optimize digital channels based on performance insights and user behavior.

Technology & Platform Coordination

- Collaborate with IT to report technical issues and ensure digital platforms are functioning properly.

- Coordinate with external vendors or agencies on digital tasks as needed.

- Test and provide feedback on new digital tools or platform updates.

- Assist in tracking progress of digital projects and maintaining documentation.

Minimum Requirements

Minimum education required of the position

- Bachelor's degree in digital media, marketing, communications or related field

Minimum Experience Required Of The Position

- 1–3 years of experience in digital marketing, web content management, or a related role.

Minimum Knowledge, Skills And Abilities Preferred Of The Position

- Familiarity with CMS platforms, analytics tools (e.g., Google Analytics), and social media management tools.

- Basic understanding of SEO, digital marketing principles, and customer experience best practices.

- Photography and video production skills (desired)

- Strong attention to detail and ability to manage multiple tasks.

- Good communication skills and ability to work collaboratively across teams.

Any Certificates, Licenses, Etc. Required For The Position

- Add Certified Digital Marketer (desired)

Physical Requirements

- Able to operate a personal computer, either desktop or laptop.

- Able to sit for extended periods of time.

- Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.

- Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects.

Working Conditions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

- Perform other job-related duties as assigned, within your scope of responsibilities.

- Job duties are performed in a normal and clean office environment with normal noise levels.

- Work is predominately done while standing or sitting.

- The ability to comprehend, document, calculate, visualize and analyze are required.

- Able to work daily in all types of weather conditions.

- Able to work regular hours, with occasional overtime.About Delta Utilities

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States.

Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025.

Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.

Learn more at https://deltautilities.com.

Delta Utilities and associated entities are equal-opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

JOB CODE: 31834921