Solar Service Specialist

Job Requirements:

- Act as the first point of contact for customers regarding technical support, product performance, and system monitoring.

- Troubleshoot solar system issues (hardware/software) and escalate when necessary.

- Educate customers on monitoring portals and usage optimization.

- Collaborate with internal technical and installation teams to ensure timely resolution of issues.

- Document support cases, feedback, and system issues clearly and professionally in CRM systems.

- Support warranty claims and service coordination as needed.

- Provide post-installation support to ensure high customer satisfaction and system performance.

- Excellent communication skills – verbal and written.

- Ability to translate complex technical details into simple, customer-friendly language.

- Ability to work independently in a fast-paced environment.

Bonus Points:

- Certified in Enphase and SolarEdge technologies (please include certification IDs or documentation).

- 2+ years of experience in a customer support or technical support role, preferably in the solar or renewable energy industry.

- Strong understanding of PV systems, inverters, monitoring platforms, and basic electrical principles.

- Bilingual in English & Spanish.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Application Question(s):

- How many years of solar experience do you have?

Experience:

- Customer service: 1 year (Preferred)

- Computer skills: 1 year (Preferred)

Work Location: In person