Solar Customer Service Representative

Empire Solar Solutions is a residential solar company that was established in 2015. Since then, we have installed 3,000 jobs in the Hudson Valley and grossed over 70 million in sales. We attribute this success to our integrity, drive, and most importantly, healthy work culture. We take great pride in very low turnover and truly invest in each employee's advancement and growth. Apply now to be part of a fun and hardworking team!

The Customer Service Representative will be responsible for delivering an exceptional customer experience from project inception to completion, providing professional and courteous communication with customers and across departments.

Responsibilities

- Develop strong working relationships with clients and colleagues.

- Regularly monitor all active projects for accuracy of information and to ensure that deadlines are being upheld while providing necessary communication to customers and the organization.

- Utilize time management skills to prioritize and adjust daily tasks.

- Coordinate efforts with customers and sales representatives to obtain documentation necessary for solar projects.

Qualifications

- Strong communication skills including the use of a call management systems.

- Ability to mitigate customer concerns while arriving at the best positive outcome.

- Proficiency with Microsoft Office, Adobe PDF, and document management.

- Strong problem-solving skills, team player, and attention to detail.

- Experience in a faced paced office environment.

Please call 201 312 4260 or email at careers@empiresolarny.com to get the interviewing process started.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

- Dental insurance

- Health insurance

- Paid time off

Shift:

- 8 hour shift

- Day shift

Ability to Commute:

- Newburgh, NY 12550 (Preferred)

Ability to Relocate:

- Newburgh, NY 12550: Relocate before starting work (Preferred)

Work Location: In person