SOC OPERATOR, CORP. SECURITY

Date: Apr 23, 2025

Location: Houston, TX, US, 77002

Company: CenterPoint Energy

CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Job Summary:

The Security Operations Center (SOC) Operator will be responsible for shift work in the SOC, a 24/7 operation center, which provides security support to all CenterPoint Energy properties, employees, and other stakeholders. The SOC is the primary point of contact for all security issues and incidents. Using various technical security systems and monitoring software, the SOC Operator is responsible for the detection, triage, and alerting of routine and critical security incidents. The SOC Operator will be responsible for the escalation of critical security incidents and may assist with incident management.

Essential Functions:

Basic Qualifications:

Education:

High school degree or equivalency required; Bachelor’s degree in a related field preferred.

Experience: Three (3) or more years of experience working in a Corporate Security Operations Center, 911 dispatch center, alarm monitoring center, or similar environment is preferred.

Previous experience writing reports and emails using proper grammar, spelling, punctuation, and word use is required.

Previous experience and comfortability using Microsoft Office programs (Outlook, Word, SharePoint, Teams) is required; Previous experience with video management and/or incident reporting systems is preferred.

Native or expert knowledge of English language for speaking, writing, and reading is required. Knowledge of other languages, particularly Spanish, is a plus.

Friendly, outgoing demeanor with previous customer service experience is preferred.

Competencies:

Business and Financial Acumen – Understand the impact actions and decision have on the bottom line of the enterprise.*

Coaching and Development – Develop others’ capabilities to empower them to reach their potential.*

Collaboration – Eliminate boundaries and drive common goals.*

Connecting, Listening, and Sharing – Maintain open, active, two-way communication*

Customer Focus Through Service – Understand and exceed the expectations of internal and external customers*

Enterprise Mindset – Act in way that are best for the company as a whole*

Results Orientation – Reject the status-quo, find opportunities to improve and drive outstand business results*

Steadiness—Demonstrate strength, poise, and an appropriate presence*.

Working Conditions:

Physical Requirements

Working Conditions:* Able to work in a fast-paced organization; coordinate and manage multiple tasks with limited supervision.

This job description reflects and assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. Other duties and tasks may be assigned to this job at the Company’s discretion.

We want you to know

Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

What we bring to you

Job Type: Full Time

Posting Start Date: 04/23/2025

Posting End Date: 05/07/2025

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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Nearest Major Market: Houston