Services Analyst - IT

Overview:

WHO WE ARE

As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.

TOTAL REWARDS

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays, and sick days; and much more.

Expected salary range of $95,400 to $106,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Responsibilities:

PRIMARY PURPOSE OF POSITION

Perform activities relating to designing, building, testing, implementing and maintaining IT services, portfolios, products, projects and processes under the guidance of a Sr. IT Services Analyst or Manager. May assist in the coordination of tasks for subordinates. Independence level: Works under general supervision.

PRIMARY DUTIES AND ACCOUNTABILITIES

- Perform, document and assist in planning work activities relating to IT service portfolios or products in support of our business partners.

- Assist with IT activities required to manage service level agreements under the direction of a Sr. IT Services Analyst or Manager.

- Maintain engagement with business and IT partners.

- Assist less experienced personnel.

- Proactively build business/IT knowledge to provide solutions.

- Utilize best practices to improve products and services. Apply and verify compliance to standards as defined within the Management Model.

MINIMUM QUALIFICATIONS

- Bachelor's degree and typically 2 to 5 years related experience in Information Technology or 6 to 9 equivalent combination of education and work experience.

- Proficient in Microsoft Excel

- Knowledge of utility business practices and processes

- Strong problem solving skills

- Excellent communications skills (written and verbal)

Qualifications:

PREFERRED QUALIFICATIONS

- Bachelor's degree in Computer Science preferred. Proficiency in Microsoft PowerBI or other reporting technology a plus.

- Project Management Professional (PMP) certification

- Agile, SAFe, Scrum certifications or experience

- ServiceNow experience