Serviceman I

Position Summary::

Assists department with various field service requests based on department needs. May include working cut-offs, meter reading, dispatching, and other field service activities.

Criteria: Education & Experience:

High school diploma (GED) with minimum of one year of experience in field service-related activities. Preference given to applicants with prior gas piping experience.:

Skills & Abilities:

Excellent customer relations skills and verbal communication skills. Ability to think logically in solving problems. PC literate. Use of iPad and mobile devices. Mechanical and technical skills a plus.

Certifications/Licenses: Journeyman Gas Pipefitter License: (to be obtained as soon as allowable under the City of Jackson’s testing requirements)

Physical Demands:

The ability to use a computer keyboard effectively. The ability to orally communicate by phone, radio, and person to person. The ability to see and read printed material. The ability to lift, carry and use heavy tools and materials. The ability to climb and perform work from a ladder. The ability to safely operate a standard equipped company motor vehicle. The ability to operate company field service installation equipment. The ability to enter/exit 22” diameter accesses as well as work in confined spaces. The ability to work in attics, basements, crawl spaces, and other similar spaces.

Work Environment:

Indoor/outdoor conditions. At risk for gas fire/explosions or electrocution. At risk for exposure to unsanitary/unhealthy and unsafe conditions. Location and work hours are determined by Management and may be adjusted as needed. Subject to on-call 24/7.

Driving:

Must have and maintain a valid Tennessee Class “D” license.

Propane:

Telephone:

Must maintain an operating telephone and furnish the number to his/her supervisor.

Essential Functions:

- Works change service orders.

- Works turn offs for electric, gas, and water.

- Works meter changes for electric and water services.

- Sets water meters.

- Works rereads for electric, gas, and water.

- Works water trouble calls, investigates water leaks, works high bill inquires and determines severity.

- Installs and performs limited maintenance on gaslights and grills (propane only).

- Completes requirements for the Individual Development Plan to prepare for the role of a Serviceman II.

- Operates ClickSoftware service program.

- Reviews and interprets work orders and follows standard practices.

- Interacts with customers to verify that work to be done is as requested. Evaluates customer needs. Educates on proper usage. Takes action to satisfy customers and enhance JEA’s image.

- Performs work both inside and outside.

- Responds to service calls.

- Completes documentation and reports information for work performed as required.

- Follows company safety guidelines and procedures.

- Maintains company vehicle including keeping vehicle stocked.

- Performs additional duties as requested.

Serviceman I - Training Courses:

ITS:

GDS 1.2

NGT 1002

Identifying the Basic properties of Fuel Gases: Objectives::

- Identify the physical and chemical properties of fuel gases.

- Identify the combustion properties of natural gas.

GDS 1.3

NGT 1003

Adjusting Gas Burners for Proper Combustion: Objectives::

- Identify the burning characteristics of natural gas.

- Control the input rate of gas to a set level.

- Adjust gas burners for proper combustion.

- Identify and correct gas burner problems.

GDS 1.4

NGT 1004

Measuring and Regulating Natural Gas in a Distribution System: Objectives::

- Identify factors related to the measurement of natural gas in a distribution system.

- Identify factors related to pressure regulation of natural gas in a customer’s gas piping system.

- Read gas meters and inspect meter installation for evidence of meter tampering.

GDS 1.5

NGT 1005

Performing Calculations Basic to Gas Distribution and Service: Objectives::

- Calculate area and volume measurements.

- Calculate gas flow rate measurements and hearing values.

- Calculate venting and ventilation requirements for proper burning of natural fuel gas.

- Compare fuel costs.

GDS 1.6

NGT 1101

Controlling/Preventing Fires Fueled by Natural Gas: Objectives::

- Identify factors related to the fire extinguishing process.

- Identify ways to prevent gas fires by eliminating their ignition sources.

- Identify ways to extinguish fires fueled with natural gas.

- Demonstrate the procedures for operating, recharging, inspecting, and maintaining a dry chemical fire extinguisher.

GDS 2.1

NGT 1501

Detecting the Presence and Measuring the Percent of Gas in a Gas-in-Air Mixture: Objectives::

- Identify chemical and physical properties of natural fuel gas.

- Measure the percent of gas in a gas-in-air mixture using CGIs equipped with catalytic and thermal conductor sensor.

- Detect the presence of gas with CGIs equipped with a semi-conductor sensor.

- Detect the presence of gas with CGIs equipped with a flame ionization sensor.

GDS 2.2

NGT 1502

Investigating Reported Gas Leaks and Odors in Buildings: Objectives::

- Identify factors to consider before investigating a reported gas leak inside a building.

- Identify appropriate action to take when responding to a gas lead and odor call.

- Identify procedures for testing for the presence of carbon monoxide gas.

Serviceman I - Training Courses (continues):

GDS 2.6

NGT 1506

Investigating for Carbon Monoxide: Objectives::

- Understand the characteristics of carbon monoxide and carbon monoxide poisoning.

- Identify the conditions that contribute to the production of carbon monoxide.

- Identify the proper responses to various levels of carbon monoxide contamination.

GDS 3.1

NGT 1601

Identifying Procedures to Consider When Establishing a Gas Service: Objectives::

- Identify procedures to consider when checking gas piping from main to the customer’s house lines.

- Identify procedures to consider when checking gas piping inside buildings.

- Identify procedures to consider when placing gas operated equipment in service.

GDS 5.1

NGT 1701

Placing Gas Operated Appliances into Service: Objectives::

- Call on customers and check natural gas appliance systems to ensure proper installation.

- Leak check natural gas piping systems being placed back in service.

- Perform pre-lighting inspections of gas appliances.

- Perform operational checks on gasfired equipment after lightup.

GDS 5.2

NGT 1702

Inspecting and Servicing Gas Operated Equipment to Ensure Proper Venting and Ventilation Air: Objectives::

- Determine the adequacy of indoor air for combustion, ventilation and dilution of flue gases.

- Identify options for supplying outside air for combustion, ventilation and dilution of flue gases.

Verify proper ventilation for direct vent and high-efficiency gas appliances.

GDS 5.4

NGT 1703

Venting High Efficiency Gas Operated Equipment: Objectives::

- Identify the fundamentals of venting conventional gas-operated heating equipment.

- Identify sizing vent and installation requirements for gas- operated appliances categories I through IV of the National Fuel Gas Code.

- Venting high efficiency gas-operated equipment.

Serviceman I - Training Courses (continues):

NGT 2303

Identifying Principles and Practices Basic to Operating and Maintain Diaphragm Meters:

GDS 4.1 NGT 1603

Installing and Maintaining Domestic Gas Meters and Regulator Sets and Service Lines (OQS H-1, H-2, M-3): Objectives::

- Identify safe working practices.

- Identify installation procedures for domestic gas meter and regulator sets.

- Repair leaks on domestic gas meter and regulator sets.

- Install domestic gas service lines.

Test domestic gas service lines.

CETP1.0

All Servicemen

Basic Principles & Practices for Propane: (Propane Servicemen must have within 90 days)

CETP2.2

Propane Only:

- Operating a Bobtail to Deliver Propane: (within 90 days)