CrossTrac Equipment

Service Writer

LocationGaylord, MI
Job TypeFull-time
Salary$52,000-$66,560

About This Job


Job Description

Crosstrac Equipment is a customer first, forestry equipment dealer with facilities in Gaylord MI, Rhinelander WI, and Hartland VT. We are currently looking for a Service Writer for our Gaylord facility to join our growing team.

As a team member of Crosstrac Equipment, the service writer position assists the service and parts departments control parts and workflow to best serve our customers while communicating effectively and professionally with our vendors. Must be self-motivated, good organizational and computer skills, with mechanical and parts knowledge and/or experience.


Job Responsibilities

Coordinate with the parts and service departments to ensure timely ordering and acquisition of parts and needed materials for shop and field repair work orders.
Create work orders and enter all parts and materials into the dealer software and control unused parts to ensure accurate billing.
Assist the parts department with customer parts orders using effective and diligent communication with our customers, vendors and manufacturers.
Assist the parts department with inventory control and accuracy, including ordering and receiving parts for stock.
Answer telephones promptly and maintain customer satisfaction at or above company standards.
Contribute to departmental production and profitability goals with the ability to apply common sense when needed while staying within guidelines.


Job Requirements

Promote and maintain a positive, team oriented and customer focused attitude.
Ability to demonstrate resourcefulness and versatility in fast paced, changing priority, environment.
Efficient with Microsoft, Excel, etc with ability to learn and be proficient with dealer driven software.
Maintain a clean and organized work area.
Ability to work in team setting or independently when necessary.


Job Experience

Forestry, Construction, Automotive equipment experiences preferred.
Aftermarket experience strongly preferred.
Customer focused experience strongly preferred.

We are an equal opportunity employer, Job Type: Full Time


Benefits:

401 (k) with company match
Health Insurance
Health Savings Account
Dental and Vision Insurance
Paid Time off
Paid Holidays


Schedule:

Monday thru Friday
8-hour shifts
Overtime


Job Type: Full-time


Pay: $25.00 - $32.00 per hour


Expected hours: 40 – 50 per week


Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance


Shift:

8 hour shift
Day shift


Work Days:

Monday to Friday
No weekends


Ability to Commute:

Gaylord, MI 49735 (Required)


Ability to Relocate:

Gaylord, MI 49735: Relocate before starting work (Required)


Work Location: In person

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