Job Description
Crosstrac Equipment is a customer first, forestry equipment dealer with facilities in Gaylord MI, Rhinelander WI, and Hartland VT. We are currently looking for a Service Writer for our Gaylord facility to join our growing team.
As a team member of Crosstrac Equipment, the service writer position assists the service and parts departments control parts and workflow to best serve our customers while communicating effectively and professionally with our vendors. Must be self-motivated, good organizational and computer skills, with mechanical and parts knowledge and/or experience.
Job Responsibilities
•Coordinate with the parts and service departments to ensure timely ordering and acquisition of parts and needed materials for shop and field repair work orders.
•Create work orders and enter all parts and materials into the dealer software and control unused parts to ensure accurate billing.
•Assist the parts department with customer parts orders using effective and diligent communication with our customers, vendors and manufacturers.
•Assist the parts department with inventory control and accuracy, including ordering and receiving parts for stock.
•Answer telephones promptly and maintain customer satisfaction at or above company standards.
•Contribute to departmental production and profitability goals with the ability to apply common sense when needed while staying within guidelines.
Job Requirements
•Promote and maintain a positive, team oriented and customer focused attitude.
•Ability to demonstrate resourcefulness and versatility in fast paced, changing priority, environment.
•Efficient with Microsoft, Excel, etc with ability to learn and be proficient with dealer driven software.
•Maintain a clean and organized work area.
•Ability to work in team setting or independently when necessary.
Job Experience
•Forestry, Construction, Automotive equipment experiences preferred.
•Aftermarket experience strongly preferred.
•Customer focused experience strongly preferred.
We are an equal opportunity employer, Job Type: Full Time
Benefits:
•401 (k) with company match
•Dental and Vision Insurance
Schedule:
Job Type: Full-time
Pay: $25.00 - $32.00 per hour
Expected hours: 40 – 50 per week
Benefits:
Shift:
Work Days:
Ability to Commute:
•Gaylord, MI 49735 (Required)
Ability to Relocate:
•Gaylord, MI 49735: Relocate before starting work (Required)
Work Location: In person