Service Writer

Description:

PURPOSE OF POSITION:

The Service Writer is a critical support role within Delta Leasing’s Service Department, ensuring accurate work order management, warranty claims processing, and timely billing. This position requires strong organizational skills, technical aptitude, and exceptional customer service to maintain efficient service operations. The ideal candidate will be detail-oriented, proficient with standard service software, and capable of managing multiple priorities in a fast-paced environment.

DUTIES AND RESPONSIBILITIES:

Service Department Operations:

Customer Service:

Essential Skills:

To be considered for the position, interested applicants will need to have a combination of at least some of the following skills:

Requirements:

REQUIRED SKILLS AND ABILITIES

Technical and Operational Knowledge:

Communication

Must be able to comply with and provide oral and written instructions and prepare detailed contract status reports and updates to Delta Leasing and our clients if needed.

Must be able to effectively communicate and work with a variety of different personalities in a team atmosphere.

Supervision and Control

Must be able to work independently and provide fleet management, oversight, guidance and collaboration with internal staff, contractors, and vendors. The person in this position is the direct point of contact to interface with the end fleet management client.

Working Conditions

The work is performed in office, shop and outdoor environments. Work in the field can be in the shop, at customer sites and may be in inclement weather.

The above reflects only the more significant details for the performance of the job and is not intended to be all inclusive. Delta Leasing management reserves the right to amend and change responsibilities, and lines of reporting to meet business and organizational needs.