About Us:
At Chuck's Garage, we specialize in providing top-tier auto repair and maintenance services. With a focus on quality, customer satisfaction, and reliability, we are committed to keeping our customers’ vehicles running smoothly. We are looking for an experienced and customer-focused Service Advisor to join our team. If you’re passionate about cars and providing excellent service, we’d love to have you on board!
Job Description:
We are looking for a dynamic and personable Service Advisor to act as the key liaison between our customers and our service team. In this role, you will be responsible for assisting customers in diagnosing vehicle issues, recommending necessary repairs, and ensuring an exceptional service experience. The ideal candidate will have a strong knowledge of automotive systems, excellent communication skills, and a customer-first mindset.
Key Responsibilities:
•Listen carefully to customer concerns, document their vehicle issues, and provide accurate estimates for repairs and maintenance.
•Communicate clearly with technicians to ensure all service requirements are understood and addressed.
•Present service recommendations and explain repairs or maintenance needed, providing options when applicable..
•Provide exceptional customer service by keeping clients informed and updated on the status of their vehicles.
•Ensure that all work is completed on time and within budget while maintaining high standards of quality and customer satisfaction.
•Process customer transactions, including payments and invoicing, and manage customer files.
•Follow up with customers after service to ensure satisfaction and encourage repeat business.
Qualifications:
•Proven experience as a Service Advisor or in a similar customer-facing role in the automotive industry.
•Strong understanding of automotive repair and maintenance procedures.
•Ability to build strong relationships with customers, delivering exceptional customer service.
•Proficient with shop management software and G-Suite.
•Ability to multi-task and manage time effectively in a fast-paced environment.
Why Join Us?
•Competitive pay with performance-based incentives.
•Paid time off and holidays.
•Friendly, supportive work environment.
•Employee discounts on services and products.
If you have a passion for the automotive industry, a customer-first attitude, and enjoy working in a fast-paced environment, we want to hear from you!
Job Type: Full-time
Pay: $600.00 - $800.00 per week
Benefits:
Shift:
Work Days:
License/Certification:
•Driver's License (Required)
Ability to Commute:
Ability to Relocate:
•Killeen, TX: Relocate before starting work (Required)
Work Location: In person