Service Technician II (Hilo)

Overview:

This has a progression.

PURPOSE STATEMENT:

Performs as a skilled technician following specific policies/procedures/methods in responding to written/verbal instructions regarding the installation, inspection, testing, repair, and adjusting of all types/models of gas utilization appliances/equipment and systems for residential/commercial/industrial users. Performs as Installer 1/C, Tank Truck Driver, Cylinder Driver or Meter Reader as required.

Responsibilities:

- Inspects and tests appliances, equipment, and associated systems on customers premises. Checks high pressure service for dust, water or plug. When major repairs or parts are necessary, discuss with customer the repairs and costs as set forth in the stock parts price manual and special-order parts, using current labor rates; initiates M-tags. Uses human senses, leak-detecting solution, and gas detection or measurement equipment such as leak detector, manometer, pressure gauge to detect problem.

- Fixes the problem; Cleans, adjusts, repairs, changes, or replaces burners, pilot lights, controls, flues, gas cocks, valves, house and appliance regulators, defective or old age meters, or any other part, mechanism or electronic device pertaining to the operation of appliances equipment, and systems. Uses leak-detecting solution and gas detection or measurement equipment such as leak detector, manometer, pressure gauge to verify that the problem has been corrected.

- Locks, unlocks, reads, changes, and removes meters; initiates plugged service. Deliveries cylinders as directed. Investigates high bill complaints and completes service orders as to work performed. Collects money on C.O.D. orders and plug meter orders; properly accounts for revenues collected and delivers money to designated employee.

- Functions as a first responder in gas-related situations such as fires, leaks, broken pipes, explosion. Performs necessary emergency repairs and applies stopper when necessary. Directs all personnel at the emergency site and stands-by at the site, when necessary, until properly relieved by appropriate personnel.

- Provides and extends at all times a courteous and tactful demeanor when dealing with all customers or the public. Advises or instructs consumer in the proper and efficient operation of their appliances/equipment.

- Drives service truck and maintains necessary truck supplies and equipment.

- Performs clerical/administrative duties such as preparing reports, inputting data into the computer, etc.

- Works in a safe and responsible manner. Complies with and where required enforces all safety rules, regulations and practices in effect and established/adopted by the Company. Cooperates in the fullest in the promotion of safety, safe work habits, and good housekeeping to include the reporting and rectifying, as qualified, any unsafe conditions or act. Maintains all EH&S training on a current basis.

- Performs as Installer 1/C, Tank Truck Driver, Cylinder Driver or Meter Reader when required.

- Performs related and other work as required and/or directed.

- Performs all other related duties as instructed by supervisor/manager.

Qualifications:

Education/Certification/License:

- Preferably a high school graduate with technical schooling.

- Completed all required Department of Transportation (DOT) Federal/State, OSHA Federal/State and NFPA courses or programs.

- Must maintain at least minimum passing scores per regulations, for all recurring Federal/State and NFPA courses or programs.

- Must possess a valid Class B, CDL license with Hazardous Material endorsement, with no restrictions on air brakes or transmission type, and valid Medical Examiner's Certificate per 49 CFR 391.41 through 391.49 and appropriate clearance certificate such as TWIC.

- Satisfactory completion of in-house Service Technician Training and Field Evaluation; must pass continuing refresher courses

Experience:

- At least four years successful and progressive experience of which two years must have been as a Service Technician III; these experience requirements may be reduced at management’s sole discretion based on need and for the individual who demonstrates exceptional ability and skills to perform the duties of Service Technician II.

- Must have demonstrated the knowledge and ability to effectively install, repair, test and adjust gas appliances equipment and systems and have a work record of dealing tactfully and courteously with customers.

- Possesses a very good working knowledge of departmental operating rules and procedures, pertinent codes (such as NFPA #58 and #59) regulations, standards and safety rules/regulations/practices in addition to standard practices and procedures for this trade.

- Qualified in all phases of the work described.

- Very proficient in the proper use of the tools, materials, and equipment of the trade and have a good safety record.

- Must be a safe and competent driver, cognizant of all traffic laws and have a clean traffic abstract.

- Ability to use computer.

We are proud to be an EEO/Females/Minorities/Veterans/Disabled employer

We maintain a drug-free workplace and perform pre-employment substance testing

Qualified applications with criminal history will be considered for employmen