Service Sales Representative - Repairs

What You’ll Do – The Role (Responsibilities)

- Manage repair sales with the aim of achieving gross margins and sales revenue that exceed forecasts

- Timely and accurate estimating and quotations

- Assist with smooth and accurate project administration

- Regularly and accurately populate the company’s business tracking tools

- Develop and maintain a customer and prospect list

- Provide budgets and forecasts as requested

- Quotation follow up and track success rates

- Work with sub-contractors to provide repair total estimation information to customers where required

- Request and coordinate repair parts pricing and availability with the Total Power Parts Department

- Identify new service contract proposals

- Follow up on all quotations to gain customer approval to achieve annual sales targets

- Work with existing Contract Customers where it is required to provide Customer service and support to ensure that their Total Power experience meets or exceeds their expectations

- Meet and exceed Repair Sales Targets

- Contribute to the growth of contract sales targets

- Contribute to maintain and grow contract renewal rate targets

- Open repair work orders where required

- Follow-up on all submitted repair quotes within 48 hours

- Provide purchase orders to sub-contractors

- Work with technicians on unit down service calls to properly inform customer of situation. Follow-up with customer until technicians return to site for repairs, keeping them informed of status of parts, timeframe, and costs

- You are part of a team striving to “Provide the Best Customer Service in the Industry”

- Work with others in the Service and Service Sales department to ensure the right service is supplied, at the right time and that the necessary information is provided to the technician and customer

- Ensure that all employees work together as a team and communicate in such a way that will avoid problems and disputes, always putting the customer (external and internal) first

- Assist the Company in developing stronger relationships with our customers and suppliers

- Provide new ideas from revenue growth that the Company’s customer would value

- Participate in weekly Service Sale Department meetings to discuss opportunities and issues

- Other tasks and responsibilities as may be required from time to time

Service Product Responsibilities

Included items: (Non-Warranty Repairs)

All Service Repair Estimates

What You Need (Requirements)

- University/College education or equivalent experience

- Minimum 3 years of Sales Experience in similar industry preferred

- Valid Driver’s License in good Standing and a reliable personal vehicle required

- Excellent computer skills

- Maintain a well-organized and clean work area

- Mechanical or Electrical aptitude and/ or knowledge of combustion engines an asset

- Ability to build and maintain lasting relationships with corporate departments and key business partners

- Good organizational, time management and prioritizing skills

- Strong problem identification and resolution skills

- In the case of a power outage or declared State of Emergency by any level of Government, be available for work

Working Conditions

- Travel may be required

- Ability to attend and conduct presentations

- Manual dexterity required to use desktop computer and peripherals

- This is an OT exempt position. However, there will be times when additional hours will be required to meet customer requirements

- Lifting or moving up to 30lbs may be required