Service Sales Coordinator

This position reports to our Director of Service Operations

- Create and sell maintenance agreements

- Develop and maintain agreement offerings for all branches

- Support sales & service customer growth

- Process and track agreements

- Ensure accurate entry, tracking, and lifecycle management

- Maintain visibility into active, expired, and pending agreements

- Manage maintenance agreement program & data

- Own program structure, documentation, and compliance

- Maintain clean, reliable data across systems

- Rehlko maintenance agreement reporting

- Integrate Rehlko tools for reporting and insights

- Ensure timely, accurate and actionable reporting

- Renewals and Price Escalation

- Lead renewal workflows and customer communications

- Apply annual price escalations based on labor and market trends

- Bi-Annual Labor Rate Review

- Conduct labor rate analysis twice per year

- Recommend adjustments to maintain margin and competitiveness

Qualifications:

- High school diploma/GED or equivalent work experience

- Knowledge of legal requirements pertaining to relevant contracts

- Work with a sense of urgency to assess and manage service priority situations

- Responsive to customer inquiries; Excellent written and verbal communication skills

- Excellent internal and external customer relations skills

- High Attention to detail

- Able to stay calm under pressure with changing priorities and switching between multiple tasks throughout the day

- Ability to meet deadlines and make critical decisions in a fast-paced, dynamic environment

- Computer literate in MS Office (Word, Excel, etc.), especially experience with significant email volume