Service Coordinator

Field Service Coordinator

Job Type: Full-time Schedule: Monday to Friday Work Location: In-person, on-site

About Us

VIP Meter Services is a trusted Canadian provider of end-to-end submetering solutions. With over 40 years of combined team experience, we specialize in project management, commissioning, and field support for water, thermal, and electrical metering systems. Our work spans residential, commercial, and industrial sectors, with a commitment to precision, regulatory compliance, and exceptional customer service. Whether we're managing a full submetering rollout or troubleshooting in the field, our clients count on us for timely, expert support.

Why Join Us?

At VIP, we offer more than a job. We offer a collaborative, fast-paced environment where your organizational skills make a direct impact on customer satisfaction and field service efficiency.

- Paid Benefits: VIP covers 100% of health, dental, life, and critical illness insurance.

- Retirement Savings: Contribute to a Registered Retirement Savings Plan (RRSP) with matching and access to a Deferred Profit Sharing Plan (DPSP).

- Meaningful Work: Be the central hub for VIP’s service operations, ensuring issues are resolved quickly and clients receive outstanding support.

What You’ll Do

· Monitor, assign, and track incoming service tickets for metering support

· Request site access details and contact information from clients or partners as needed

· Collect and organize project and service scope data, including offline meter lists

· Create and update service tickets in internal platforms (e.g., Monday.com)

· Assist with coordinating accommodations and technical equipment for field teams

· Post finalized service reports into internal systems such as Jira

· Support coordination with third-party vendors and partners for scheduling or ticket updates

· Add tickets to technician schedules in collaboration with the PM and field teams

· Update the Head-End System (HES) with meter or service-related changes

· Review field reports and documents for accuracy and completeness to meet Quality Management System requirements

What We’re Looking For

· Previous experience in service coordination, customer support, or operations

· Strong organizational and multitasking skills in a fast-paced environment

· Excellent written and verbal communication

· Familiarity with service ticketing systems (e.g. Jira, Zendesk, Freshdesk, or internal platforms)

· Tech-savvy and comfortable learning new tools quickly

· Team player with a customer-first mindset

Nice to Have

· Knowledge of metering systems or utility services

· Experience scheduling field technicians

· Familiarity with compliance or warranty documentation

Perks & Benefits

- Annual Merit Increase: Reflecting your growth and contributions.

- Employer-Paid Benefits: Health, dental, critical illness, and life insurance.

- Retirement Plans: RRSP match + DPSP program.

- Positive Culture: Company events, and a collaborative atmosphere.

- Schedule: Monday to Friday

VIP Meter Services is an equal opportunity employer. We are committed to fostering an inclusive, accessible environment where all individuals feel valued and respected. We welcome applications from candidates of all backgrounds. If you require accommodation or have questions about the application process, please contact our HR team.

Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits:

- Casual dress

- Company events

- Company pension

- Dental care

- Employee assistance program

- Extended health care

- Life insurance

- Mileage reimbursement

- On-site parking

- Paid time off

- RRSP match

- Tuition reimbursement

- Vision care

Schedule:

- Day shift

- Monday to Friday

Application question(s):

- Salary expectations:

Experience:

- Service Coordination: 2 years (required)

- Ticket management systems: 1 year (preferred)

Location:

- Toronto, ON (M9C) (required)

Work Location: In person