Service Dispatcher

About Power Support Partners Company:

Power Support Partners is founded on the idea that a business can sincerely improve the world. We are a group of individuals who set out to build a team of people that sincerely believes in our values: Love People, Improving Always, Together We Win, and Executing with Excellence. Our main service is installing and maintaining standby generators for power outages which helps people through some of the most difficult moments of their lives. We are committed to providing the best possible place to work for a motivated and purpose-driven individual.

We're looking for a Dispatcher to play a key role in coordinating daily field operations and ensuring efficient communication between our customers and technicians. This position requires exceptional organizational skills, attention to detail, and the ability to manage multiple moving parts in a fast-paced environment.

Responsibilities:

- DispatchingScheduling

- Act as the primary liaison between customers and technicians to ensure smooth communication and scheduling of field operations.

- Assign technicians to job sites based on expertise, availability, and workload.

- Optimize technician routing to maximize efficiency and minimize travel time.

- Manage the ServiceTitan (ST) console, ensuring all tasks are completed and calls are properly assigned.

- Technician Communication

- Maintain clear, consistent communication with technicians to provide job details, schedule updates, and support as needed.

- Serve as the first point of contact for technicians with questions or concerns during field operations.

- Managing DelaysReschedules

- Proactively monitor daily schedules and communicate any delays or changes to customers and team members.

- Contact customers at 10:30 AM and 2:30 PM who have not yet been visited to provide updated arrival times.

- Coordinate reschedules to minimize disruption and maintain service efficiency.

- Appointment Confirmations

- Confirm next-day appointments with customers.

- Ensure all appointments align with technician availability and service requirements.

- Customer Support

- Assist the customer service team with inbound calls as needed.

- Support outbound call campaigns and maintenance scheduling efforts.

- On-Call Rotation

- Participate in an on-call rotation with the CSR team.

- Be available for emergency calls between 12 AM–8 AM (Monday–Friday) and 24 hours during weekend shifts as assigned.

Success in This Role Looks Like:

- Technician routes are consistently optimized.

- Quick response times to CSR requests (<5 minutes).

- All tickets are actioned within 48 hours.

- Zero overdue tasks on the dispatch board.

- High fill rate (target: six calls per technician per day).

Qualifications:

- Home Services or Trades Experience – Prior experience in electrical, HVAC, plumbing, or generator service dispatching is highly preferred. Familiarity with service terminology, technician workflows, and permitting processes.

- Dispatch or Scheduling Expertise – Ability to efficiently schedule, route, and adjust technician assignments based on geography, skillset, urgency, and workload.

- CRM / Scheduling Software Proficiency – Comfort using tools like ServiceTitan, HubSpot, or similar platforms to manage work orders, update job statuses, and document communication.

- Strong Communication Skills – Clear and professional communication with customers, technicians, and internal departments (CX team, Project Coordinators, Install Coordinators).

Benefits:

- Competitive compensation package based on experience and qualifications.

- Paid time off (PTO) for vacation, sick leave, and personal days.

- Paid holidays to observe major national holidays.

- 401(k) retirement plan with company matching.

- Comprehensive health, vision, and dental insurance coverage.

- Opportunities for career growth and professional development.

- Supportive and collaborative team environment.

- Employee discounts on products and services.

- Ongoing training and certification opportunities.

Location: Atlanta, GA

Type: Full-time, Hybrid

Hourly Pay: $25

At Power Support Partners, we're more than just a generator company - we're a mission-driven team that believes in making a real impact. If you're motivated, purpose-driven, and want to be part of a company that values people, constant improvement, teamwork, and excellence, you'll thrive here. Join us in helping families stay safe and prepared during life's toughest moments - and build a meaningful career while doing it.