Service Coordinator

At Sunsolar Solutions we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver world class service to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Service Coordinator will be focused on answering customer calls, updating customers on project progress and scheduling service technicians.

Responsibilities:

- Make necessary phone calls to update customers regarding their project and status of service

- Answer incoming phone calls to update customers regarding their project and address their concerns and/or questions

- Record all communications and activities with customers within CRM

- Schedule a team of service technicians to address service calls

- Pull reporting to monitor solar related issues and initiate service calls to address issues with systems

- Complete analyses for customers reporting that their utility bills are higher than expected and/or requesting delay reimbursements

- Navigate manufacturer monitoring systems to build necessary site maps for system monitoring purposes

Requirements:

- Good communication and interpersonal skills capable of maintaining strong relationships

- Attention to details even under pressure

- Strong organizational and multi-tasking skills

- Excellent analytical and problem-solving abilities

- Documentation management

- Time management skills with the ability to meet deadlines

- Experience using computers for a variety of tasks

- Competency in Microsoft Office (Word, Excel and Outlook)

Qualifications:

- At least 3 years of customer service experience

- Fluent in English and Spanish

- High school or equivalent required, some college preferred

- Construction industry experience preferred

- Solar industry experience preferred