Service Coordinator

The Opportunity

Company: Grand HVAC Leasing (GHL) Location: Halifax, NS Closing Date: September 21, 2025 Role Summary

The Grand HVAC Leasing (GHL) Service Coordinator is an independent and motivated customer focused individual who ensures our contracted partners are delivering on customer experience expectations. The Service Coordinator works closely with our HVAC, Electrical and plumbing contracted partners to schedule maintenance and resolve customer equipment issues.

As the Service Coordinator, your responsibilities will include:

- Coordinate and track service calls and preventative maintenance, including scheduling, contractor communication, and compliance documentation

- Manage purchase orders, invoices, and billing inquiries to ensure accurate and timely processing

- Maintain customer records, service databases, and master lists for Canadian and U.S. accounts

- Monitor contractor performance to ensure adherence to company standards and documentation requirements

- Track leased equipment and service contracts for residential and commercial customers.

- Support efficient recordkeeping and reporting through spreadsheets and remote desktop systems

What we are looking for:

- High school education with related customer service or administrative experience.

- Previous experience from the following industries would be advantageous but not essential, mechanical services, equipment rental, appliance leasing or property management

- Demonstrated commitment to exceptional customer service

- Capable of working under pressure and understanding business processes

- Strong decision-making ability and ability to focus on and impact results

- Strong knowledge and hands-on experience of Microsoft suite i.e. Microsoft Excel and Microsoft Word

- Highly effective communication and presentation skills

- Ability to work effectively both independently and in a high-performance team setting

Diversity, Equity & Inclusion at Emera

As one of Atlantic Canada’s largest publicly traded companies, we are ranked one of Canada’s Top 100 Employers, Top Employers for Young People, 2025 Healthiest Workplace Award Winner and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.

Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

Recruitment & Promotion Policy

The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.