Service Coordinator

About Us:

By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable, and sustainable energy solutions for today—and tomorrow. We are helping to meet today’s energy needs with 64 GW of installed capacity and 48,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future.

Our fuel-flexible Waukesha gas engines are designed for reliable performance in isolated, mission-critical and demanding applications, delivering dependable energy even under high-stress conditions. It’s time to take engines to a place no one else can. Welcome to INNIO!

Role :

This Service Coordinator is responsible for ordering all the parts, consumables, Third Parties and tooling to enable the execution of Service Events

Please note that the position holder should be located in the Midland/ Odessa area

Essential Responsibilities:

- Uses deep technical knowledge of service activity to Identify parts and tools needed to prepare for service events and order through appropriate vendors

- Monitor scheduled and unscheduled resources for optimized utilization in accordance with working regulations and guidelines

- Trigger units’ BOM updates after service event executions in a timely manner

- Review service events to track any unplanned actions/work which must be added

- Create required technical and commercial documentation during operations

- Document all service events and triggered tasks within Oracle throughout the process

- Handle all direct customer contacts in a proactive and professional way

- Provide recommendations for improvement regarding operations initiatives

- Manage material and Third Party resources in a cost sensitive way

- Ensure compliance with quality and EHS guidelines regarding internal and external resources

- Ensure Field Service Technicians meet all process discipline and business standards

- Work within the services team to achieve service key performance indicators

- Perform other duties as assigned.

Key Performance Indicators

- Customer satisfaction

- Cost of servicing work

- Productivity of technicians and field service engineers

Qualification Requirements:

- Five years of experience in preparing service events and supporting of technical supervisors/coordinators required

- Technical equivalent and/or experience in working with Oracle ERP, Microsoft Office applications, technical databases

- Mechanical/ electrical background

- High school diploma or equivalent

- Technical business experience as well as a qualification in a technical field is required