Commercial Service Coordinator

The Commercial Service Coordinator is accountable for managing the Commercial service customer journey from work order creation to issue resolution for non-contracted systems. Primary responsibilities include efficiently coordinating open service work orders with customers and maintaining technician schedules on a weekly basis. This role will work closely with Field Service Technicians, commercial service customers and site contacts to maximize our technician’s time in the field.

The Commercial Service Coordinator will report to the Commercial O&M Manager. This is a hybrid position, with an expectation of 2/3 days at either our South Portland ME, Brentwood NH, or North Andover MA office.

Responsibilities:

- Respond to service inquiries in a timely manner via email and phone

- Act as primary point of contact for customers by responding to their service questions and concerns, providing estimates and warranty details regarding repair work

- Schedule service visits efficiently and within a reasonable timeframe to maximize positive customer experience and department utilization rates

- Coordinate with Service team, operations, and facilities team to respond to and resolve service calls

- Maintain individual service call records in CRM with all pertinent data including notes, estimates, photos, and updates to contacts

- Follow up with customers post service visits to ensure customer satisfaction and gather real-time feedback for continuous improvement

- Work alongside technicians to provide feedback to Commercial Service leadership, operations and other departments as needed to improve installation techniques, customer satisfaction, maximize technician utilization rates and minimize service ticket durations

- Regularly update Commercial Service team on successes, challenges, and needs to effectively coordinate service work

- Support Commercial Service team with administrative tasks as needed

Qualifications:

- Ability to reliably commute to one of our branch locations in either South Portland ME. Brentwood NH, or North Andover MA.

- Highly organized with ability to set priorities

- Strong competence with common computer programs including Excel, Word, e-mail and web-based applications

- Excellent teamwork skills and ability to foster a positive team environment

- Effectively coordinate and communicate with others (customers and coworkers)

- Ability to succeed in a fast paced, community environment

- Ability to produce significant output with minimal waste and focus on efficiency

- Strong teamwork mindset, cooperating with team members and supervisors to establish collaborative working relationships

- Adjusts quickly to changing priorities and conditions. Copes with change and able to be flexible, with a sense of humor

- Acts without being told what to do and brings new ideas to process and procedures

Desired, but not required:

- Experience as an electrical service coordinator

- Experience as a field service technician or electrician

- Experience in the construction, solar or HVAC industries

About ReVision Energy:

ReVision Energy was founded in a garage in 2003 by two solar geeks and has grown to more than 300 employee-owners spread across our physical locations in Maine, New Hampshire, and Massachusetts. Our product offerings have grown to include solar panels, battery backup systems, electric vehicle infrastructure, heat pumps, and water heating equipment.

ReVision Energy is an equal opportunity employer dedicated to creating an inclusive culture where employees from diverse backgrounds can thrive and support our mission. Our recruitment team looks at the whole picture; personal, professional, and non-traditional experience, as well as community involvement. As a 100% employee-owned company (ESOP) and a Certified B Corporation, we are on a mission to lead our community in solving the environmental problems caused by fossil fuels, while alleviating economic and social injustice. The safety, health, and well-being of our co-owners and our communities is of primary importance. We have implemented additional measures to assure that those we work and share spaces with adhere to COVID and general safety best practices.