Industrial Service Coordinator

Dispatch

Salt Lake City, UT

Join a Mission-Critical Role in Industrial Services

Energy Management Corporation, a 44-year leader in industrial automation, electric motors, drives, and generators, is seeking a Service Coordinator with strong technical aptitude to manage field service logistics, parts procurement, and customer communication for our generator and electrical service division.

This role is ideal for someone with an administrative or coordination background within a technical, mechanical, or industrial environment who is ready to take ownership of the day-to-day operations that support field technicians and ensure critical systems keep running.

Position Summary:

The Industrial Service Coordinator plays a vital role as the operational hub between customers, service technicians, and internal departments. You’ll be responsible for:

- Coordinating and dispatching field service technicians based on job requirements, technical skill sets, and customer needs.

- Reviewing and interpreting technical diagrams for generators and electrical systems to support job planning.

- Sourcing, tracking, and managing OEM and aftermarket industrial parts to ensure timely and cost-effective service completion.

- Managing documentation and records related to generator systems, service orders (SO’s), and preventative maintenance reports (PMRs).

- Collaborating with service managers, engineers, and inside sales to resolve service issues, follow up on quotes, and finalize billing.

- Supporting after-hours emergency service coordination on a rotating basis.

- Handling escalated customer situations with technical awareness and a problem-solving mindset.

Required Skills & Experience:

- 2+ years in industrial dispatch, service coordination, or parts support in an environment involving electrical, mechanical, or generator systems.

- Working knowledge of generator systems, electrical components, or mechanical equipment.

- Ability to read and interpret technical diagrams or service documentation.

- Strong understanding of OEM vs. aftermarket parts and their impact on performance and cost.

- Proficiency in coordinating multiple moving parts under pressure while maintaining a clear focus on timelines and accuracy.

- Clear, professional communication with technicians, customers, and vendors.

- Experience working with ERP or service management systems preferred.

Additional Qualifications:

- Hands-on experience with engines, generators, or mechanical devices is a plus.

- Prior background in an industrial service environment or similar technical field is strongly preferred.

- Must be able to lift up to 25 lbs occasionally and perform basic office-related physical tasks.

Why EMC?

You’ll be part of a tight-knit, high-performance team supporting industrial clients who rely on our services to keep their operations running. We offer:

- Competitive compensation based on experience

- Comprehensive benefits package, including:

- 401(k) with company match

- Medical, dental, vision, and life insurance

- Health savings and flexible spending accounts

- Paid time off and holiday pay

- Flexible scheduling and employee assistance program

If you’re technically minded, operationally sharp, and thrive in an industrial environment, we want to hear from you. Help us deliver exceptional service to our clients while growing your career in a stable and respected company.

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Dispatch