Senior Technician

JOB SUMMARY

Purpose:

The purpose of this position is to apply a high level of technical service skills and knowledge of processes to manufacture, service and repair products and tools to required quality. Considered a technical subject matter expert in particular products or processes and provides instruction and guidance to trainees. Champions continuous improvement initiatives and actively contributes to and deploys plans for the new product introduction (NPI) process.

Provide Technical Services:

- Works autonomously to apply a wide range of technical service skills and processes to carry out manufacture, service and/or repair to products and tools.

- Operates all tools, machinery and equipment efficiently and safely to ensure satisfactory completion of assigned duties.

- Assists other departments with product availability, suitability and movement as required.

- Contributes to the development and update to any product manuals and documentation including SWIs and SWOs in conjunction with Engineering.

- Carries out equipment checks and ensures no instances of tools with expired calibration; advises Team Lead if equipment is not calibrated.

- Applies problem-solving skills to troubleshoot solutions to complex technical issues.

- Drives root cause analysis and implementation of corrective action for process-related issues.

- Identifies opportunities to improve effectiveness of work.

- Identifies, develops and sets up required jigs and fixtures to ensure continuous manufacturing efficiency.

- Delivery In Full On Time (DIFOT) is achieved.

- All work orders are fulfilled to 100% accuracy.

- Ensures all manufacturing, service and/or repair is carried out within defined turnaround KPIs.

- All equipment in use is calibrated.

- SWOs and SWIs are up to date and correct.

- Technical issues are resolved or escalated to Team Lead.

- All products are assembled timely and accurately, meeting expected efficiency rates.

- Deviations to production plans are communicated to Team Lead.

- All work undertaken by trainees is supervised and executed with technical accuracy.

- Trainees are taught all technical skills and processes as per training schedule.

- Provides expertise on challenging technical issues.

- ERP database is maintained up to date and contains accurate production information.

- High efficiency assembly of products including packing products or kits as required.

- Designs training schedule for new trainees, ensuring teaching on all technical service skills and processes.

- Provides instruction and direct supervision to trainees.

- Considered a subject matter expert and shares expertise with team members.

- Utilizes technology such as ERP to record parts replaced and service history logs.

New Product Introduction (NPI):

- Supports the introduction of new or changed parts into the system as necessary.

- Actively contributes to the NPI process including designing jigs, processes and procedures ensuring efficient and effective transition from engineering into production.

- Contributes to the development and documentation of SWIs in conjunction with Engineering and QA.

- NPI documentation and processes support production, and production of new or changed parts is achieved efficiently.

Operational Compliance:

- Follows all work instructions and training to ensure manufacturing, services and/or repair are performed to quality and compliance requirements.

- Applies knowledge of company policies and relevant codes of conduct.

- Complies with 6S rules and contributes to Lean Improvements culture.

- Supports and contributes to risk management activities including identifying and implementing risk-reduction measures.

- Oversees all manufacture, service and repair work conducted by trainees; completes in-progress quality checks.

- Records production data accurately, including timesheets and job duration.

- All inspections and audits are passed.

- 6S methodology is consistently applied.

- Risk-reduction measures are adopted.

- Production data accurately reflects processes and supports future planning.

Quality:

- All work completed to ISO9001 standards and company requirements.

- Conducts and supports all QA processes, including material inspections, monitoring for systemic issues, and root cause analysis.

- Works with QA to support IQC and in-line QC processes.

- Monitors and resolves non-conforming product issues, customer complaints and corrective actions within required timeframes.

- Reports variations and revision discrepancies on product.

- Ensures non-conforming material is correctly gated.

- Reports non-conformance through the Quality Alert system.

- Ensures calibration and record-keeping for test equipment.

- Undertakes all QA processes and reporting on behalf of trainees and teaches trainees all QA requirements.

- Workshop and production processes meet ISO9001.

- QA processes executed as required.

- Non-conforming products decrease.

- Corrective actions closed on time.

- All quality issues reported and corrective actions recorded.

- Trainee QA reporting requirements are met.

Housekeeping & Warehousing:

- Work area is kept clean, neat and organized.

- 6S considered in handling, movement and storage of inventory.

- Supports inventory control ensuring items are stored securely and protected.

- Maintains workshop equipment.

- Work in progress managed in an organized and systematic workflow.

- Work area is well planned and organized.

- Inventory, equipment and tools are accessible without compromising safety.

- Workshop arranged safely and efficiently.

Leadership & People:

- Challenges peers or superiors respectfully when needed.

- Takes accountability for outcomes and looks for ways to improve.

- Calls out poor behavior respectfully.

- Builds partnerships and collaborates to meet objectives.

- Speaks up with confidence and respect.

- Encourages open dialogue.

- Holds self and others accountable.

- Identifies setbacks and works through them effectively.

- Listens actively and separates the person from the problem.

- Seeks and provides regular feedback.

- Treats all colleagues, customers and suppliers with respect.

- Seeks collaboration within and across teams.

- Makes good and timely decisions.

Health, Safety & Environment:

- Takes reasonable care of self and others.

- Complies with QHSE policies and legislative requirements.

- Wears, uses and maintains PPE; reports unsafe practices or conditions.

- Ensures actions do not adversely affect others’ safety.

- Reports hazards and incidents.

- Participates in safety meetings.

- Raises quality alerts according to policy.

Risk & Compliance:

- Identifies risks and compliance requirements relevant to work.

- Applies risk management and regulatory compliance processes.

- Promotes positive compliance behaviors.

- Complies with company policies, local laws and standards.

- Reports potential non-compliance or misconduct.

- Challenges behaviors not aligned with the Code of Conduct.

Essential Qualifications:

- 5+ years industry experience in a similar role.

- Ability to clearly write accurate and routine descriptions of work performed.

- Basic computer literacy.

Desirable Qualifications:

- Experience using ERP software.

IMDEX Values & Core Behaviors – Global Game Changers:

- Reduce environmental impact.

- Embrace flexible thinking.

- Leverage diverse teams.

- Connect expertise to customers.

IMDEX Values – Forever Curious:

- Listen to people and customers.

- Challenge the status quo.

- Provide space to create.

- Stay informed about industry trends.

IMDEX Values – Go Beyond:

- Create excellent customer experiences.

- Put customer needs first.

- Encourage customer involvement.

- Create value through collaboration.

IMDEX Values – Together We Thrive:

- Hold each other accountable.

- Advocate for safety and wellbeing.

- Recognize successes.

- Share learnings and expertise across teams.