Senior SAP Specialist

Job description:

London, ON

Join Our Team as a Senior SAP Specialist – Drive Innovation, Solve Complex Challenges, and Shape the Future of Our SAP Landscape!

Are you ready to take your SAP expertise to the next level? Under the leadership of the SAP Manager (or their designate), the Senior SAP Specialist plays a key role in transforming business operations by supporting, developing, and optimizing SAP processes within our Customer Information System (CIS). As a trusted subject matter expert (SME), you'll tackle complex technical challenges head-on, ensuring the stability, performance, and scalability of our SAP environment. This is more than just support it’s about pushing the boundaries of what's possible with SAP to deliver real impact. You’ll work closely with internal teams across multiple departments to understand operational needs, gather business requirements, and recommend innovative, forward-thinking SAP solutions that drive efficiency and success. Your work will help shape our digital future while maintaining top-tier governance and industry best practices.

If you're passionate about problem-solving, energized by collaboration, and motivated to lead high-quality SAP service delivery we want to hear from you.

What You Will Do

SAP S4 IS-U/ HANA

- Design and maintain S/4HANA platform, ensuring alignment with SAP S/4 utilities roadmap and industry standards.

- Develop and maintain strong relationships with business stakeholders, IT, peer group, and external vendors to ensure alignment and successful project outcomes.

- Configure and support SAP IS-U Billing & Invoicing processes including billing master data, rate configuration, variant program, billing schema, and invoicing cycles.

- Support complex billing, profile management and allocation, Formula profiles and Calculation Workbench.

- Design and implement Bill Print (Print Workbench) solutions tailored to customer requirements.

- Handle IDE (Intercompany Data Exchange) for deregulated market processes (e.g., message exchange, market communication, partner profiles).

- Support Settlement Process for Energy Data.

- Recommend and implement process improvements and configuration changes to enhance system usability and efficiency.

- Configure code and test system as per quality standards.

ABAP Development

- Design, build and troubleshoot clean core compliant ABAP extensions for SAP S/4 HANA leveraging RESTful Application Programming Model, ABAP Cloud, ABAP CDS data models and OData services.

- Design, build and troubleshoot SAP Front End UI applications leveraging SAP Fiori Elements, Freestyle SAPUI5 and related programming languages such as Javascript, HTML, CSS.

- Design and develop ABAP Analytical CDS views for SAP S/4 Embedded Analytics reporting.

Technical Leadership & Governance

- Act as senior subject matter expert and provide guidance to SAP Specialists and others.

- Coordinate operation support to setup, implement and monitor IT processes and procedures across SAP S/4 ISU.

- Lead day-to-day issue resolutions in the production environment.

- Analyze and resolve complex technical and functional issues in collaboration with business users and the technical team.

- Deliver robust business processes through solution design and blue printing.

- Liaise with internal departments and project teams to advise on SAP system and process configuration.

- Assist SAP Manager with coordinating the direction and support for SAP project initiatives and ongoing development.

- Provide progress reporting of projects.

- Provide end user training and documentation.

What You Will Bring

We welcome applications from all candidates, including those whose knowledge, skills, and experience have been developed through alternative pathways from the requirements listed below. London Hydro, at its sole discretion, may deem a job applicant to meet the job requirements if they have sufficient skill, alternate education, and/or experience related to the role.

- Successful completion of a Bachelor’s degree (Engineering, Computer Science or equivalent from a recognized university).

- A minimum of five (5) years of relevant implementation and application maintenance experience in SAP for Utilities Industry Solution primarily in SAP IS-U modules: FI-CA, Billing & Invoicing, Bill Print, Device Management and Customer Services.

- Experience / knowledge of the electricity sector and/or regulated entities considered an asset.

- Experience in SAP S/4 Utilities Customer Engagement, S/4 HANA Service and S/4 HANA Maintenance Management functional areas.

- Experience in SAP I-U IDE (Intercompany Data Exchange), specifically for Retailer Management.

- Strong ABAP Development Experience in building clean core compliant extensions for SAP S/4 HANA leveraging RESTful Application Programming Model, ABAP Cloud, ABAP CDS data models and OData services.

- Hands-on SAP Front End UI Development experience using Fiori Elements, Freestyle SAPUI5 and related programming languages such as Javascript, HTML, CSS

- Strong knowledge in other ISU modules including FICA and Device Management Processes.

- Proven ability to effectively support and coordinate IT enterprise software initiatives related to business process re-engineering and optimization, strategy, business case, technology roadmap development, etc.

- Strong analytical, problem-solving, organizational and time management skills. Committed to accuracy and detail-oriented.

- Excellent written and verbal communication.

- Possesses a strong sense of accountability and initiative.

- Flexibility to adapt to changing project requirements and priorities.

- Team-oriented and results-driven.

- Ability to establish and maintain positive and effective cross-functional relationships at all levels of the organization.

Why Join Our Team

London Hydro has been recognized by Canada’s Top 100 Employers as one of the 2025 Southwestern Ontario’s Top Employers. This recognition is a testament to our unwavering commitment to excellence and our dedication to fostering an environment where every team member can thrive.

• Competitive Salary

• Comprehensive Benefits Package, Including OMERS Pension Plan

• Competitive Vacation days with credit for professional experience

• Maternity/Parental Leaves Top Ups

• Learning & Development Opportunities

• Recognition & Social Programs

• Wellness and Employee & Family Assistance Program

• On-site Cafeteria & Free Fitness Centre

• Corporate Cellphone

• Hybrid Work Arrangement

• Positive, Collaborative and Safety-Focus Culture

Want to learn more about what makes London Hydro a great place to work? Watch our short video https://youtu.be/Pxw0_ZRnSKg, check our Strategic Plan 2025-2030 or visit our website at www.londonhydro.com.

Background Checks and Other Information

The successful candidate will be required to complete a Criminal Record and education check prior to the commencement of employment.

While we appreciate all applications received, only those invited for an interview will be acknowledged. In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada.

London Hydro is committed to fostering a corporate culture and climate that values and supports a diverse, equitable and inclusive organization. London Hydro is an equal-opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.

We recognize the importance of work-life balance. Currently, we offer a hybrid work arrangement (In-Office and Remote) in accordance with London Hydro policy. Please note remote work is not guaranteed in the future and is subject to change.