Senior Business Systems Specialist

JOB

At Western Municipal Water District (“Western Water”), we’re seeking a seasoned Senior Business Systems Specialist to perform advanced-level analysis on a diverse range of technology programs and solutions for optimizing Western Water's enterprise business systems and processes. This role will collaborate with other departments and external software vendors to evaluate business processes and technology needs.About Western WaterWestern Water is one of the largest public agencies in Riverside County providing water and sewer services to nearly one million people; andWe see ourselves as more of a business than a bureaucracy; andWe view our customers as an essential partner in ensuring long-term water security for our region; andTogether, the Western Water team is focused on being the definitive leader in water and sewer services, upholding the highest level of stakeholder trust.Western Water was awarded the Top Workplace Award for 2023. The Top Workplace Award recognizes organizations that excel in creating a positive working environment for their employees. This award is based on employee feedback regarding various aspects like workplace culture, values, leadership, compensation, benefits, and work-life balance. Western Water’s values include: Service ExcellenceEfficiency Water Supply ReliabilityFiscal Responsibility and ValuePublic Trust, Accountability and TransparencyEnvironmental StewardshipEmployee EmpowermentInnovationWestern Water is a dynamic, forward-thinking agency dedicated to delivering potable water, recycled water, and wastewater services to nearly one million customers across Riverside County. As one of the region's largest and most impactful utilities, we are committed to the highest standards of transparency, innovation, and environmental stewardship.The PositionWestern Water is looking for a tech-savvy problem solver ready to make a big impact as our new Senior Business Systems Specialist. This role is a chance to be a strategic partner across the organization, driving innovation and shaping the tools that help run Western Water. You’ll work closely with departments to improve how we use technology, lead critical projects, and translate business needs into smart system solutions. From refining workflows to supporting key business systems, you’ll play a central role in turning complex challenges into efficient, effective outcomes.This role also digs deep into database support and analysis — managing enterprise applications, maintaining system performance, and making sure data flows accurately and securely across the organization. You'll troubleshoot, optimize, and enhance enterprise applications while helping teams get the most out of their data. If you’re someone who thrives on independence, technical leadership, and variety in your work, we want to hear from you.The Ideal CandidateWe’re looking for a natural problem-solver with strong skills for systems and data. We need someone who doesn’t wait for instructions but takes initiative. The ideal Senior Business Systems Specialist will bring a strong background in business systems, enterprise applications, and database support. You’re comfortable managing complex projects, working across departments, and leading efforts to improve processes through smart technology solutions. You're just as confident diving into a database to troubleshoot a glitch as you are presenting a new process improvement idea to stakeholders.You know how to keep enterprise systems running efficiently and securely, and you’re skilled at making sense of data — organizing it, analyzing it, and using it to empower better decision-making. Programming skills (especially with common tools and languages used in system integration or automation) are a definite plus — they help you go further in building, customizing, and optimizing solutions. If you enjoy wearing multiple hats, juggling priorities, and translating technical insight into business impact, you’ll fit right in.Incumbents within the Senior Business Systems Specialist class report to Director of Information Services and may exercise technical and functional direction and training of assigned staff.

EXAMPLE OF DUTIES

What You’ll Be DoingAs a Senior Business Systems Specialist, you’ll be a key player in keeping Western Water’s technology running efficiently while helping teams work smarter through innovative system solutions. In this role, you will: Lead and manage technology projects that improve enterprise systems — from planning and scoping to evaluation and implementation.Collaborate across departments to understand business needs and deliver tailored, effective system solutions.Support and optimize enterprise applications and databases, ensuring smooth, secure, and high-performing operations.Mentor and guide team members, offering technical expertise and hands-on support to help them grow.Evaluate and recommend software tools and technologies that improve efficiency and align with Western Water’s standards.Coordinate with vendors and internal teams to implement enhancements, troubleshoot issues, and support long-term solutions.Develop and maintain documentation, including training materials, system reports, and user guides.Design and implement system enhancements and integrations, using programming tools to customize where needed.Ensure data integrity and system performance, keeping information reliable and accessible across the organization.Stay up to date on technology trends, bringing fresh ideas and forward-thinking solutions to the table.Conduct data analysis and reporting to support informed, strategic decision-making.Quickly troubleshoot and resolve system issues, keeping operations running smoothly.Foster a collaborative and values-driven work culture, committed to service, value, and continuous improvement.The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification. View the full job classification description at Human Resources | Western Municipal Water District, CA.

SUPPLEMENTAL INFORMATION

PHYSICAL, MENTAL, AND ENVIRONMENTAL REQUIREMENTS The characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical: Employees are regularly required to use repetitive motion for keyboard use and writing; frequently grasp, reach overhead, hold and reach; sit for long periods of time; occasionally walk, use staircases, stand, kneel, stoop and bend; occasionally lift and carry up to 25 pounds or 60 pounds with assistance; constantly use overall vision; and frequently hear and talk, in person and on the phone. Mental: Employees should possess the ability to speak, read, and write English, in addition to exercising math and computer aptitude as required. Employees work under pressure with frequent interruptions while communicating and interacting with a variety of District personnel, the public, and others encountered in the course of work. The ability to explain, interpret, and apply related rules, regulations, policies and procedures; and work on multiple concurrent assignments, often within tight timeframes using good business judgment is necessary. Environmental: Employees primarily work in a temperature-controlled office environment subject to typical office noise and settings. Incumbents are expected to use principles of effective safety practices including the use of equipment in a proper and safe manner, use of preventative personal ergonomic techniques, and maintaining safe personal and common workspaces.Western Water is a tobacco free campus prohibiting smoking and the use of smokeless tobacco products, e-cigarettes, and unregulated nicotine products in any Western Water vehicle and building, which includes any building owned and occupied, or leased and occupied, by Western Water, including, Headquarters, the Operations Center, and any remote facilities owned, leased and/or operated by Western Water.