Senior Sales Service Analyst

The Mosaic Company (NYSE: MOS) is the world’s leading integrated producer of concentrated phosphate and potash—two of the three most important nutrients in agriculture. We employ more than 13,000 people in six countries to serve farmers all over the world. Our Headquarters is in Lithia, Florida with operations throughout North America (U.S./Canada) and South America.

At Mosaic We Help the World Grow the Food it Needs - Apply today and join our team!

The Sr. Sales Service Analyst will assist in onboarding customer and vendor data, produce mapping/ documentation, test and maintain systems, and lead communications with our business stakeholders. Success delivery will be dependent on the ability to drive collaboration, automation, and continuous improvement which will result in efficient systems and SSR support. Additionally, the Sr Analyst will assist with the daily monitoring of sales orders and intercompany billing systems. Further support of systems will also require scalable data governance. This central role will require collaboration within service teams and the multiple business stakeholders. The Sr. Sales Service Analyst is highly analytical and brings demonstrated critical thinking. Managment of key controls for SOX requires high organizational and attention to detail.

Key Responsibilities & Focus Areas

Master Data Governance & Process Leadership

- Define detailed functional requirements, process flows, and business cases.

- Conduct gap and impact analysis for NAM customer data governance.

- Act as a data steward for North America customer master data.

- Monitor data integrations between SFDC and SAP; support root cause analysis.

Training & System Support

- Lead Customer Service use of the Master Data Case Management system.

- Provide training, documentation, and operational support for customer, ship-to, plant, and material data.

SAP Expertise

- Serve as SME for SAP condition records, pricing tables, taxes, and discount management.

Continuous Improvement & Issue Resolution

- Identify trends and recurring errors to improve Customer Service operations.

- Recommend solutions to remediate inefficiencies and improve standards.

- Ensure timely ticketing, tracking, and resolution of data issues.

- Escalate unresolved issues to the Customer Service Director.

Audit & Compliance

- Lead UAT for billing activities.

- Manage monthly, quarterly, and annual SOX controls and Blackline approvals.

- Communicate with internal and external auditors regarding billing and master data controls.

Leadership & Collaboration

- Provide governance and clarity for SSA billing administration.

- Collaborate with internal teams (Finance, Sales Ops, PM, Accounting, CS, Supply Chain) to resolve data issues.

- Deliver ad hoc reports as requested by leadership.

Our Ideal Candidate Will Have the Following:

- A bachelor’s degree in accounting, finance, or business administration is preferred.

- For those candidates without a bachelor’s degree, 7+ years of master data management/governance, finance or customer service experience is required. - 5+ years of master data management/governance, finance, or customer service experience.

- Previous experience managing people preferred.

- Strong verbal, written and listening communication skills, team building and interpersonal skills, including conflict resolution skills.

- Ability to adapt to a continually changing business and work environment and manage multiple priorities.

- Demonstrated proficiency with Microsoft Office (Word, PowerPoint, Outlook) with advanced Excel skills is required.

- Willingness to collaboratively challenge the business and create innovative solutions.

- Demonstrated analytical and problem-solving skills.

- Highly motivated and self-directed.