Senior Business Analyst

Requisition ID: 108977

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Position Information

Posted Range: $81,120-$115,960 annually

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role

Sr. Business Analyst (Sr. BA) role serves as liaison between business SMEs, project teams, development teams, senior and other stakeholders with focus on business process analysis and relevant technology solution delivery. Sr. Business Analyst is responsible for the requirements analysis and detailed design of business processes in the one or more functional domains, redesign business processes as needed, help define test strategies, test plans, and test scripts, and well-defined deployment strategy for successful delivery of technology solutions.

Key Accountabilities

- Work with business SMEs and technology partners (e.g., Solution leads and Architects) to research and analyze current state system capabilities and define technology solutions options and recommendations.

- Understands how technology applications and systems support business objectives. Drives innovation and creative solutions by providing value propositions. Implements best practices and uses knowledge of internal and external technology challenges and opportunities to drive business transformation.

- Addresses risks, limitations, and vulnerabilities.

- Define, document and translate business requirements into detailed functional specifications, taking into account non-functional requirements.

- Help define SMART KPIs to track business value gains for each initiative

- Assist testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.

- Contribute to project management activities such as: scoping and estimating project efforts, identifying risks and recommending mitigation measures, communicating activity status, as well as escalating and communicating possible issues.

- Participate in quality management reviews, including designs, prototypes and other requirements work products.

- Work closely with stakeholders to determine solutions, assess impact to existing work processes and systems, and pinpoint how to manage integration.

- Acts independently or as a member of a project team responsible for providing functional and high-level technical guidance concerning the business implications of the application of various systems and software.

Knowledge/Skills

- Strong understanding of foundational technology operations and digital solutions relevant to business process

- Deep understanding of objectives & working of AW’s business function.

- Ability to identify requirements/backlog of business functions and their alignment with AW’s overall business strategy, and the impact of said requirements/backlog

- Understanding of latest technological and process advancements in the industry-corresponding corporate functions

- Strong experience with requirement analysis, SDLC, Agile and Waterfall framework, Agile Central, JIRA, MS Office tools

- Strong knowledge of business process modeling and process mining solutions, e.g., ARIS. Celonis

- Working knowledge of digital technologies and applicability for the water and wastewater industries

- Understanding of industry and business unit regulatory environment – GAAP, Tax regulations, etc.

- Strong Knowledge of domain specific business processes and industry leading technology applications supporting those processes

- Good experience in an information technology discipline ideally with specialization in business/systems analysis and/or project management

- Deep understanding of integrated approach of customer service (Call center, Web, Mobile, etc.) and other processes such as Finance & Operations

- Sound experience in business analysis and technology projects in Meter to Cash process and sub processes such as customer communication, customer relations management, rates, billing, collections, etc.

- Sound experience in defining scope for initiatives aligned to customer service/technology strategy solutions such as o

- Advanced analytics

- Omni channel customer communication

- Chatbots, RPA, Outage Management Systems and Work Management Systems

- Personalize customer interactions and optimize their value at every point of contact Plus, other industry leading or future IT solutions to enhance customer satisfaction

- Experience with customer facing web applications, custom product development, SAP ISU implementation, model-driven analysis solutions, and customer satisfaction improvement initiatives is preferred

Knowledge/Skills Cont'd

Finance, Rates and Regulatory:

- Deep understanding of combining different technology and process-oriented solutions focused on Finance, Supply Chain, Rates and Regulatory functions to drive business value

- Sound experience in defining business/technology strategy for CFO’s organization by leveraging solutions focused on:

- Scenario based rate case modeling and financial analysis

- Business insights and self-service o Timely financial visibility o Merger & acquisition processes

- Experience with SAP S/4HANA implementation and finance digital transformation is preferred

- Experience with leveraging AI/ML enabled solutions and/or RPA for business process automation, risk management, data insights etc. is preferred

Ops, Env & Safety:

- Deep understanding of integrated approach of Operations, Environmental and Safety functions to support our field workers and customers

- Sound experience in defining scope for business/technology strategic initiatives for Ops, Env & safety function solutions focused on:

- o Advanced Metering Infrastructure (AMI) and customer systems

- Automated billing, meter reading, remote connection & disconnections

- Reduced meter operations cost

- Issue prevention identification

- Active knowledge management

- Critical asset tracking

- Automated remote monitoring of equipment and predictive maintenance

- Experience with implementation of AMI management, asset management, service order management, wearable safety equipment, safety reporting and monitoring solutions etc. is preferred

Data:

- 3+ years of relevant experience in Data Analytics, Data Governance, and Data Quality domains

- Exceptional analytical and conceptual thinking skills

- Experience with translating business insights into data requirements

- Experience creating detailed reports and giving presentations.

Experience/Education

- Bachelor’s degree in Business Management, Computer Science, Information Systems or equivalent relevant work experience.

- 10+ years of functional experience in a business function - 7+ years of subject matter expertise and/or business analysis skills - 7+ years of experience facilitating the development and implementation of business/technology strategic products and projects based on management objectives

Certifications/Licenses

- CCBA - Certification of Competency in Business Analysis

- CBAP - Certified Business Analysis Professional

- AAC - Agile Analysis Certification

- CFLBA - Certified Foundation Level Business Analyst

- PMI Certification

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.