Senior Manager, Onboarding Success

About Metergy Solutions, LLC. (“Metergy”)

Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.

As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.

Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a

Great Place to Work

for the

second consecutive year

! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.

Come be part of a team that leads with

passion

, thrives on

positivity

, and delivers with

precision

. We’re proud of who we are and even prouder of where we’re headed.

About The Role

Metergy is seeking a seasoned and strategic Senior Manager, Onboarding Success to join our Leadership Team. This role is responsible for fostering strong relationships across our North American client portfolio, ensuring sustained success post-implementation, and partnering closely with our Sales team to support portfolio growth. The Senior Manager will oversee a high-performing teams responsible for delivering operational excellence, acting as the voice of the customer, and driving long-term client satisfaction and retention.

Key Responsibilities

- Project Management acumen: Ability to prioritize, solution and deliver a wide range of onboarding needs on time, within budget and inside applicable regulatory frameworks

- Deepen Client Relationships: Build and maintain strategic relationships with key US clients, serving as a trusted advisor to ensure long-term satisfaction and retention

- Deliver Seamless Service: Collaborate closely with internal teams to ensure smooth onboarding and delivery of services to our clients including ensuring accurate first-time invoicing and remittances, and white glove handoffs of new sites to Customer Success

- Lead and Develop Talent: Manage and coach a team of direct reports, fostering a culture of accountability, customer focus, and performance excellence.

- Partner with internal stakeholders: identify, solution and overcome internal roadblocks to ensure a smooth onboarding experience for our clients

- Client Advocacy: Serve as the escalation point for critical client issues, ensuring timely resolution and proactive communication.

- Deliver Key Touchpoints: Lead executive-level engagements such as quarterly business reviews (QBRs), project kickoffs, and property or condo board meetings.

- Client Communication Strategy: Design and implement client outreach programs and communication strategies that strengthen client confidence and showcase Metergy’s value.

- Onboarding Success Metrics: Develop KPIs to track team performance, client health, and overall program impact.

- Champion Best Practices: Stay informed on industry trends and apply insights to continuously improve onboarding success strategies and service models.

Qualifications

- 3+ years leading a front-line team - 5+ years in client success, account management, or a related field - 3+ years of strong Project Management experience

- Strong communicator with executive presence and experience managing clientrelationships.

- Skilled at translating complex topics into clear, client-facing communications andpresentations.

- Proven ability to lead high-performing teams and drive client satisfaction.

- Experience collaborating across internal teams to deliver seamless service.

- Proficient in Salesforce or similar CRM tools.

- Creative problem-solver with strong business acumen.

- Comfortable in fast-paced, high-growth environments.

- Willing to travel for client meetings and key engagements.

- Real estate or property management experience is an asset.

Benefits & Perks

- Excellent health coverage and life insurance benefits – no waiting period!

- Company-paid Long-Term Disability and Basic Life Coverage

- Flexible Spending Account (FSA) options

- 401K plan with immediate company match

- Generous Paid Time Off Plan plus 10 paid holidays

- Summer hours to enjoy the weather

- Regular Social events - happy hours, summer & holiday parties, & more

Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.

This role will also be eligible for an annual bonus.