NRG SERVICES

Senior Manager of Business Operations

LocationAuburn, MA
Job TypeFull-time

About This Job


Position: Senior Manager of Business Operations



Job Type: Full Time


Job Summary: The Senior Manager of Business Operations is responsible for overseeing the business processes, data management, talent acquisition, billing, KPI management, Software development, and reporting requirements that allows processes and procedures to be performed at the most efficient level. This position will report to the President and work closely with the VP & Director of Field Operations. The role will be focused on providing solutions that deliver operational efficiency, improved data tracking, and enhanced customer support capabilities.



Duties/Responsibilities:

Analyze business and operations metrics to ensure processes and procedures are efficient.
Oversee talent acquisition, billing, process management, SOP creation, business software development and integration, KPI maintenance, and reporting requirements.
Support field operations leadership efforts to manage field performance and ensure efficient communication.
Enhance and enforce business process document and process control.
Provide oversight and perform research and gap analysis to determine and improve effectiveness of all operational documentation and processes.
Provide support, guidance, and expertise to operational and engineering program management by helping to solve issues, developing documentation, and implementing process changes.
Provide analytical oversight and review of all relevant initiatives.
Develop tools to enable senior leadership to more rapidly and effectively address business issues, gain customer insight and make timely decisions regarding operational readiness.
Identify and resolve issues, problems, and concerns by leading cross functional teams when necessary
Develop, document, and maintain an effective set of policies and procedures consistent with state and national compliance requirements, customer request and company culture
Work closely with the Director of Operations and executive leadership to deliver improved day-to-day operational performance across key metrics.
Recruit and place external candidates.
Identify backfill plans for internal candidates.
Create interview guides for all prospective candidates.
Attend Networking events (Vocational High schools, Technical Colleges/Schools)
Be the SME on all tracking systems (UKG/Zoom Info/Salesforce)
Share in rotating “On call” shift coverage management for field operations
Assume all billing responsibilities for NRG Services and assist sales in improved contract management
Billing and Accounts Receivable corporate liaison



Required Skills/Abilities:

Honesty, integrity and loyalty
Strong business acumen, organizational and multitasking abilities and attention to detail.
Solid understanding of financial statements
Strong written and verbal communication skills.
Proficiency in MS Office, QuickBooks and office management software.
Ability to identify challenges and proactively implement effective solutions.
Flexibility to handle diverse tasks and adapt to changing priorities.
Maintain confidentiality and uphold a high level of professionalism.
Ability to work collaboratively with various departments and levels of the organization.



Education & Experience:

Bachelor’s degree or pursuing bachelor’s degree in business administration, Management, or relative experience to field (preferred).
Familiarity with management procedures and procedure development
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.


Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

I have read this job description (or had it read to me) and I completely understand all my job duties and responsibilities. I am able to perform the essential functions as outlined with or without reasonable accommodation. I understand that my job may change on a temporary or regular basis according to the needs of the company without it being specifically included in the job description. If I have any questions about job duties not specified in this description that might be required to perform, I should discuss them with my immediate supervisor or Human Resources.


Similar Jobs

company-logo

Senior Division Order Analyst

logo
Formentera
Job TypeFull-time
Salary
$110000 - $130000
Austin, Texas
12 months ago
company-logo

Senior Manager of Business Operations

NRG SERVICES
Job TypeFull-time
 
Auburn, MA
21 days ago
company-logo

Senior Operations Manager

ASARCO
 
Sahuarita, AZ
10 days ago
company-logo

Senior Operations Manager

EDF
Job TypeFull-time
Salary
$105100 - $175100
Altoona, PA
17 days ago
company-logo

Senior Manager (Operations)

Xcel Energy
Salary
$125900 - $178766
Denver, CO
1 day ago
company-logo

Business Operations Manager

PNM
Job TypeFull-time
Salary
$90316 - $153536
Albuquerque, NM
7 days ago
company-logo

Senior Service Operations Manager

Solar
Job TypeFull-time
Salary
$50000 - $70000
Pueblo, CO
1 day ago
company-logo

Senior Manager of People Operations

Helion Energy
Salary
$145000 - $185000
Everett, WA
17 days ago
company-logo

Senior Manager Business Development

Ontario Power Generation
Job TypeFull-time
 
Oshawa, ON
4 days ago
company-logo

Senior Manager Business Development

Ontario Power Generation
Job TypeFull-time
 
Oshawa, ON
9 days ago
company-logo

Manager of Operations

Summit Utilities, Inc.
Job TypeFull-time
 
El Dorado, AR
10 days ago
company-logo

Manager of Operations

Summit Utilities, Inc.
Job TypeFull-time
 
Texarkana, AR
10 days ago
company-logo

Manager of Operations

Summit Utilities, Inc.
Job TypeFull-time
 
Camden, AR
10 days ago
company-logo

Manager of Operations

Summit Utilities, Inc.
Job TypeFull-time
 
Texarkana, AR
10 days ago
company-logo

Manager of Operations

Summit Utilities, Inc.
Job TypeFull-time
 
Monticello, AR
10 days ago
company-logo

Business Manager

NextEra Energy Resources
Job TypeFull-time
 
Palm Beach Gardens, FL
13 days ago
company-logo

Business Manager

Henkels & McCoy
Job TypeFull-time
Salary
$105400 - $158100
Pomona, CA
16 days ago
company-logo

Business Manager

Calpine
Job TypeFull-time
Salary
$109436 - $139531
Hayward, CA
28 days ago
company-logo

Senior Operations Project Manager

Generac
Job TypeFull-time
 
Waukesha, WI
3 days ago
company-logo

Business Operations Specialist

Diversified Services Network
Job TypeFull-time, Contract
Salary
$65000 - $69800
Mossville, IL
15 days ago

Trending Jobs

company-logo

Nuclear Technical Intern - Mid Atlantic

Constellation
Job TypeInternship
 
Lusby, MD
23 days ago
company-logo

Apprentice Lineman

Brink Constructors, Inc.
Job TypeFull-time
 
Rapid City, SD
22 days ago
company-logo

Deckhand (Houston)

John W. Stone Oil Distributor, LLC
 
Houston, TX
23 days ago
company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, Pennsylvania
3 months ago
company-logo

Sr. Landman

Dorchester Minerals, L.P.
Job TypeFull-time
 
Dallas, Texas
10 days ago
company-logo

Director, Financial Planning & Analysis - Energy (Enterprise)

Pilot Thomas Logistics
Job TypeFull-time
 
Grapevine, TX
23 days ago
company-logo

Quality Engineer

Jedco Inc.
Job TypeFull-time
 
Grand Rapids, MI
17 days ago
company-logo

Solar Electrician

MN8 Energy
Job TypeFull-time
 
California, United States
21 days ago
company-logo

Sr. Polymer Scientist

ExxonMobil
Job TypeFull-time
 
Baytown, TX
21 days ago
company-logo

Gas Foreman

Peak Utility Services Group
Job TypeFull-time
 
Lawton, OK
22 days ago
company-logo

Apprentice Lineman I

San Patricio Electric Cooperative, Inc.
Job TypeFull-time
 
Sinton, TX
7 days ago
SD

Service Manager

Supertech Diesel Truck Specialists
Job TypeFull-time
 
Langley, BC
20 days ago
company-logo

Finishing Helper Entry Level- Dayshift

Bonnell Aluminum
Salary
$41600 - $41600
Carthage, TN
17 days ago
company-logo

Apprentice Line Worker I

Tampa Electric
Job TypeFull-time
 
Ruskin, FL
29 days ago
company-logo

Meter Technician

ONEOK
Job TypeFull-time
 
Odessa, TX
23 days ago
company-logo

Apprentice Power Lineman

Proline Power Corp.
Job TypeFull-time, Apprenticeship
 
Red Deer, AB
27 days ago
SD

Service Manager

Supertech Diesel Truck Specialists
Job TypeFull-time
 
Nanaimo, BC
20 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, Louisiana
about 2 months ago
company-logo

Senior Investigator

Dominion Energy
Job TypeFull-time
 
Norfolk, VA
23 days ago
company-logo

Assembler/Production

Uptalent
Job TypeContract
Salary
$37440 - $49920
Oklahoma City, OK
16 days ago