Alameda County Water District

Senior Human Resources Technician

LocationFremont, CA
Job TypeFull-time
Salary$104,405-$126,907

About This Job

This position participates in a hybrid work schedule upon the recommendation and approval of the supervisor

Under the direction of the Human Resources and Risk Manager, the Senior Human Resources Technician oversees assigned human resources and risk management programs, which may include workers’ compensation, property and general liability, employee training and development, benefits administration, recruitment and selection, classification and compensation, labor relations, and other HR functions.

This position provides advanced, confidential technical and administrative support; researches and interprets contracts and policy documents; processes benefit transactions; assists with recruitments, market surveys, and training coordination; and maintains a variety of technical and confidential records and files. The incumbent may also provide lead direction to technical, clerical, or support staff and student interns, and performs related duties as required.

This is the advanced journey-level, single-position classification in the Human Resources Technician series. It is distinguished from the Human Resources Technician II by its lead responsibilities and the performance of the most complex and sensitive tasks with a high degree of independence and minimal supervision.

The Ideal Candidate will:

Possess excellent written and verbal communication skills, with the ability to communicate clearly and professionally across all levels of the organization.
Maintain a high level of discretion and professionalism in handling confidential and sensitive information.
Possess strong organization and time management skills, and the ability to manage various work initiatives at once.
Exhibits keen attention to detail and advanced technological proficiency, including the ability to quickly learn and navigate various databases and Human Resources Information Systems (HRIS). This includes data entry, auditing, extraction, reporting, and a strong grasp of system functionality and infrastructure.
Prior experience in the human resources field, with a solid understanding of employment laws and workplace regulations, strongly preferred.
Experience managing workers compensation and risk management programs.
Be service-oriented, approachable, and effective in working collaboratively with colleagues while representing the district positively to both internal and external stakeholders.


DISTINGUISHING CHARACTERISTICS

Senior Human Resources Technician is the advanced journey level, single-position classification in the Human Resources Technician series. This classification is distinguished from the journey-level Human Resources Technician II classification by serving in a lead capacity and performing the most complex and difficult confidential technical and administrative support duties with significant independence and limited oversight and direction, including oversight of assigned human resources programs. Work involves significant knowledge of District and departmental policies, procedures, and practices, advanced clerical skills, and familiarity with federal and state laws and statutes. This class may provide lead level support to other Human Resources Technicians and Assistants.

This classification is distinguished from the Human Resources Analyst classification in that the latter performs a variety of professional human resources duties in benefits administration, recruitment/selection, employee relations, classification and pay, and other human resources functions.


Examples of Duties


TYPICAL DUTIES

TYPICAL EXAMPLES OF DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

Manages the Workers’ Compensation Program; oversees all claims and directly coordinates with the third-party administrator and insurer; manages all communications with the employee, supervisor, etc.; collaborates with the Human Resources/Risk Manager on policy decisions; may assist with other insurance programs such as property and general liability claims management.

Oversees the District’s training programs, including the program administration, coordination of training courses, employees information, and may deliver training curriculum as appropriate.

Serves as the point of contact for all outside inquiries for the Human Resources Department.

Provides technical and functional work direction to other technical, clerical, and/or support staff; assists in training new personnel.

Provides responsible technical assistance to employees on a variety of benefit matters; researches and interprets contracts and policy documents;?reviews and completes all benefit enrollment transactions; consults with plan administrators as required; responds to and resolves questions.

Assists in conducting market surveys of compensation, benefits, personnel policies, and practices; responds to requests for related information from other agencies; may assist with labor relations programs and negotiation planning and staff negotiation tables, including research, note taking, and drafting and reviewing language.

Assists with recruitment activities by preparing written correspondence required during the recruitment process; assembles and distributes application packets; may review employment applications and related documents; inputs and maintains applicant database; schedules interviews and tests; proctors written examinations and performs related selection activities.

Organizes and maintains the Human Resources filing system; ensures accuracy and completeness of confidential personnel files and employee records; files and retrieves?documents.

Provides assistance to the coordination and implementation of various employee training programs including registration of class participants and coordinating classes; coordinates the use of various facilities and maintains training database.

Reviews, edits, formats, and develops draft materials ensuring completeness, accuracy, compliance with policies and procedures, and appropriate English usage including grammar, punctuation, and spelling.

Composes correspondence from brief instructions; designs new formats and forms as needed for various programs; initiates internal notifications and announcements to employees regarding District activities, benefit plans, and other related matters; prepares a variety of correspondence, memos, staff reports, documents, and other materials using word processing or spreadsheet software applications.

Receives and screens visitors and phone calls; provides factual information to employees and the public on matters related to District and Human Resources programs and services which may require interpretation of policies and procedures and the use of tact and judgment.

Performs other related work as required.


Typical Qualifications

Education and Experience - Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain knowledge, skills, and abilities would be the equivalent of:

Education and Experience - Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain knowledge, skills, and abilities would be the equivalent of:

Possession of an associate degree in human resources management, business administration, or a closely related field; and five (5) years of progressively responsible administrative, secretarial, or clerical experience.

Experience within a Human Resources office is strongly desired, particularly with responsibilities comparable to those of Human Resources Technician 2 with the District. However, candidates without direct HR experience will be considered, provided they demonstrate transferable skills, adaptability, and a willingness to learn.



Selection Procedure

Selection Procedure:

Application materials including a supplemental questionnaire must be submitted online at: www.acwd.org/jobs by the final filing date of Friday, June 20, 2025, at 5:00 pm PST. Candidates who present the best job-related qualifications will be invited to participate in a qualification appraisal, which may include a written exercise, as well as an interview by an appraisal panel. Candidates passing the qualifications appraisal process will be ranked on an employment list for further consideration. Top-ranking candidates will be invited to a personal interview with the hiring Supervisor.


Health Insurance: Coverage is provided through the CalPERS Health program. Employees contribute 1.0% of salary toward the cost of their medical benefits. Under the Cafeteria Plan, employees will receive a flex dollar allowance to purchase healthcare coverage, and qualifying voluntary products.

Dental and Vision: Coverage for the employee and eligible dependents is fully paid by the District.

Retirement: California Public Employees Retirement System (CalPERS) benefit depends on whether the employee is a "new" member or "classic" member under state law.

Classic member: Employee who is a member of PERS or reciprocal agency within six months of hire at ACWD. 2.5% @ 55 with 8% employee contribution. $5000 Retired Death Benefit, 3% Annual Cost-of-Living Allowance Increase, Post-Retirement Survivor Allowance to Continue After Remarriage, Pre-Retirement Death Benefits to Continue After Remarriage of Survivor, Additional Opportunity to Elect 1959 Survivor Benefits, 1959 Survivor Benefit Level 4, Unused Sick Leave Credit, Public Service Credit for Peace Corps, AmeriCorps VISTA, or AmeriCorps Service, Military Service Credit as Public Service, Final Compensation 1 Year, Post-Retirement Survivor Allowance, Prior Service. The District picks up 2.5% of the CalPERS retirement contribution.

New member: Employees hired after 12/31/12 who were not members of PERS or a reciprocal agency within the last six months of hire at ACWD. 2% @ 62 with 7% employee contribution. Effective 7/1/23 PEPRA employee contributions will increase to 7.75%. $5000 Retired Death Benefit, 1959 Survivor Benefit Level 4, 3% Annual Cost-of-Living Allowance Increase, Additional Opportunity to Elect 1959 Survivor Benefits, Final Compensation 3 Years, Military Service Credit as Public Service, Post-Retirement Survivor Allowance, Post-Retirement Survivor Allowance to Continue After Remarriage, Pre-Retirement Death Benefits to Continue After Remarriage of Survivor, Pre-Retirement Option 2W Death Benefit, Prior Service, Public Service Credit for Peace Corps, AmeriCorps VISTA, or AmeriCorps Service, Unused Sick Leave Credit.

Social Security/Medicare: The District does not participate in Social Security, but provides a 1.45% matching Medicare contribution.

Retiree Health Benefits: Coverage is provided through the CalPERS Health program. The District's contribution for retiree coverage shall be the PEMHCA minimum contribution as determined by CalPERS on an annual basis. Please refer to the Memorandum of Understanding for various eligibility and plan details.

Employees hired on or after January 1, 2019 will receive a defined-contribution benefit into a retiree health savings account.

Life Insurance: The District provides you with Basic Life Insurance and Basic AD&D Insurance of one and one half times your annual salary to a maximum of $250,000. There is no cost to employee for this insurance.

Long Term Disability: The District provides you with Long Term Disability Income Insurance of 66 2/3% of monthly earnings with a maximum monthly benefit of $15,000.

Short Term Disability: Coverage is provided through the District for employees working more than 20 hours per week at 66 2/3% of base weekly earnings for the first 12 weeks up to a weekly benefit maximum of $2,350.

Deferred Compensation: Optional deferred income plans allowing tax sheltering of current income and payment later as supplemental retirement income. The District pays a match of up to $1,750 per year to the employee's 401(a).

Vacation: 10 days first year, increasing to 25 days after 20 years.

Holidays: 11 days per year.

Sick Leave: 12 days per year

Management Leave: 80 hours to 96 hours of Management Leave per calendar year (depending on classification).

Employee Assistance Program: Up to 6 sessions for employees and family members for professional consultation and short-term counseling for personal problems.

Tuition Reimbursement: The District will reimburse 100% of the total tuition and textbook costs incurred in taking courses outside of normal working hours related to District employment up to an annual maximum of $5,250.

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