Senior Customer Service Representative / Reedsport

Central Lincoln People's Utility District is seeking one full time Senior Customer Service Representative to work at our Reedsport office location. The position will be open for applications for two weeks beginning 06/23/2025 and closing 07/08/2025 at 5:00pm.

JOB SUMMARY:

Your job in the department is to . . .

Serve as the first point of contact for customers. Direct and train other Customer Service Representatives in all duties assigned.

Your job also involves . . .

Identifying, investigating and resolving customer issues, process payments, and update customer accounts, processes service orders to establish or discontinue electrical service, and manage delinquent accounts. Representatives work individually and as a team to meet Central Lincoln’s objectives and exceed our customers’ expectations

DUTIES & RESPONSIBILITIES:

Tasks listed are intended to be descriptive and not restrictive. An employee in this classification may perform any of the tasks listed; however, these examples do not include all the tasks which an employee may be expected to perform and may change as determined by the needs of the company.

Customer Service:

Provide consistent and sustained positive and measurable customer service experiences for internal and external customers resulting in increased customer satisfaction, high customer engagement, effective dispute and conflict resolution, and positive public reviews.

Processing Payment & Cash Handling:

Direct and train other Customer Service Representatives in all duties assigned.

Direct and Train other Customer Service Representatives in all duties assigned:

May also be responsible for mail room duties, including operating mailing equipment, general office and interoffice mail routing, preparing and distributing courier boxes.

MINIMUM QUALIFICATIONS:

Minimum Education Level

1 - High School Diploma / GED

Minimum Experience Level

Four years

Specifics: Business office experience that demonstrates the required knowledge, skills and abilities.

Substitution Note: A bachelor’s degree in lieu of experience may be qualifying. Any combination of education, experience and training which demonstrates the ability to perform the required job functions may be qualifying.

Driver’s License

Oregon Driver's License required

Specifics: This position requires the ability to drive either a personal or company owned vehicle to conduct business for Central Lincoln.

SUPERVISORY RESPONSIBILITY

Responsibility is limited to d irect, train, assist, prioritize and monitor functions and activities of a small work group in an assigned area.

KNOWLEDGE, SKILLS AND/OR ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The required knowledge, skills and/or abilities are listed below:

Knowledge of:

External computer application systems.

Skill or ability to:

Take personal responsibility for the quality and timeliness of work. Show up to work on time, and follows instructions, policies, and procedures. Meet productivity standards, deadlines, and work schedules.

ADDITIONAL INFORMATION:

A complete job description and detailed benefit information can be obtained by contacting our Human Resources team at humanresources@cencoast.com