Blue Flame, Inc.

Customer Service Representative

Bridgeport, WV

full time

$20,800-$31,200

On-site

Oil and Gas

About This Job

This is a learning position. Right attitude, willingness to learn, solid work ethic, focus on supporting the team, and resolving customer issues are the main components of this position.

Position Summary:

Serves customers by providing account, product and service information; resolving product and service problems.

Duties and Responsibilities:

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Provides a positive Customer Service experience to all existing and potential customers.

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Attracts potential customers by answering product and service questions; suggesting information about other products and services.

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Opens customer accounts by recording account information.

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Maintains customer records by updating account information.

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Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

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Recommends potential products or services to management by collecting customer information.

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Prepares product or service reports by collecting and analyzing customer information.

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Contributes to team effort by accomplishing related results as needed.

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Maintains a professional relationship in and outside of the work environment with customers and coworkers.

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Utilizes software to perform work duties (includes, but not limited to, Microsoft Suite)

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Performs compliance processing in order to meet federal, state and local regulations.

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Understands and meets all DOT requirements as necessary.

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Facilitates proposals from Service Team to existing and potential customers.

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Managers accepted proposals from existing and potential customers.

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Assist Manager in creating/managing various Blue Flame programs.

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Other duties as assigned.

Qualifications:

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Education:

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High School diploma and equivalent

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Knowledge, Skills, and Abilities:

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Good verbal and written communication skills

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Basic knowledge of computers and mobile devices

Clean Background Check* Pre-employment Drug testing* Positive Attitude and Willing to work*

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Ability to lift, bend, climb, pull, push equipment in propane environment

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Problem solving for troubleshooting issues with different units in maintenance in repair

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Willing to work with a team and take direction

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Experience:

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Experience working with public

Company Description: Parco Propane is a retail propane company. We install new tanks, gas piping and along with regular deliveries. We service both residential and commercial needs. We provide temporary heat during construction phases of a project through maintaining supply during daily operations, we meet all of our customers demands for propane and services.

Job Type: Full-time

Pay: $10.00 - $15.00 per hour

Benefits:

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401(k) matching

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Health insurance

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Paid time off

Work Location: In person