All State Propane

Customer Service Representative

Customer Service Representative
Notice info
LocationCornelius, NC
Job Typefull time
Salary$41,600-$45,760
On-site
Oil and Gas

About This Job

Full-time position, Monday- Friday 10 am - 7 pm., as a Customer Service Representative for an energy company.

A qualified candidate must possess excellent phone etiquette in addition to being extremely detail oriented.


Duties to include:

Interaction with customers via inbound calls providing assistance and information.


Office support with Field Representatives.


Process data entry on company software.

Use company software to trouble shoot and solve customer issues.

MUST have the ability to work in fast paced environment to handle high pressure calls from customers.


Excellent phone etiquette is a MUST.


Must be a team player.

Minimum 5 years customer service experience necessary.


Qualifications

Minimum of 5 years of business and residential customer service experience
Possess and or has the willingness to learn about LPG products and services
Excellent verbal communication skills including the ability to negotiate and convincingly persuade others
Professional and articulate with an enthusiastic and positive attitude
It is preferred (not required) that the successful candidate will possess some mechanical knowledge
Strong data entry skills and attention to detail needed
Exercise solid organizational and communication skills.
Good phone skills and computer literacy.
Ability to work independently and effectively manage time.
Ability to follow verbal and written directions.
Effectively collaborate with leadership and employees to establish goals and standards.
Demonstrate a strong commitment to customer service and safety.


Responsibilities

The Customer Service Representative plays a crucial role in delivering exceptional customer service, enhancing customer retention, and acquiring new customers
This position serves as the primary contact for customers, managing inbound and outbound sales and service calls while performing administrative tasks to ensure high-quality service and operational efficiency
Handle incoming calls and utilize a proactive sales approach to uncover additional sales and service opportunities
Maintain an in-depth knowledge of All State Propane products and services, customer account and billing processes, and various policies related to product delivery and service
Handle administrative, data entry, reporting


Job Type: Full-time


Pay: $20.00 - $22.00 per hour


Expected hours: 40 per week


Benefits:

401(k)
Dental insurance
Health insurance
Paid time off


Shift:


8 hour shift


Ability to Commute:

Cornelius, NC 28031 (Preferred)


Ability to Relocate:

Cornelius, NC 28031: Relocate before starting work (Preferred)


Work Location: In person

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