Customer Service Representative

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Position Summary:

Reporting to the Office Manager, the Customer Service Representative performs a variety of administrative and computer related responsibilities to ensure customer satisfaction, promote corporate goals and objectives and grow the company while contributing to an efficient, harmonious working environment. Serves as an Augusta Fuel Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

Essential Functions:

Other Tasks:

Assist with special projects and other work-related duties as assigned.

Other Attributes Required:

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Dependability

Education:

A high school diploma or equivalent is preferred.

Experience: One year of previous customer service experience including computer work is preferred.

Equipment and Tools Used:

Calculator, telephone, computer terminal, and copier.

Decisions Made:

This position works as a “trusted advisor” to provide assistance to our customers. Resolves customer issues such as delivery or billing problems. If dissatisfaction persists, the customer is referred to the appropriate department head for resolution.

Safety Considerations:

The main safety concern relates to proper ergonomics while working at a video display terminal.

Contacts:

This position deals frequently with customers over the telephone and in person requiring excellent customer relations skills. The Customer Service Representative also cooperatively works with other employees and interacts with other departments.

Work Environment:

The work environment is mainly an office setting. The heating season is typically faster paced than the rest of the year.

Physical Requirements Analysis:

Weight or Force Moved:

There is rarely a need to lift or move an object weighing more than 10 pounds.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.