Senior Business Analyst, ITSM (contract)

Location:

Vancouver, BC, Canada

Employment Type:

Contractor

Workplace Type:

Hybrid

About Our Vancouver Office

Located in the heart of downtown Vancouver, between the Pacific Ocean and the Coast Mountains, Teck’s Corporate Office sits in one of Canada’s most culturally diverse cities.

Surrounded by world-renowned nature and globally inspired cuisine, the office brings together many of Teck’s corporate functions - all working toward Teck’s purpose of providing the essential resources the world relies on.

Role Overview

Reporting to the Manager, Rbs Application Operations, the Senior ITSM Business Analyst plays a key role in Teck’s IT Service Management (ITSM) program by assisting in the development, improvement, and integration of ITSM processes and ServiceNow features. This position combines business analysis, process design, and governance assistance to guarantee the ITSM program provides measurable advantages and supports steady operational results.

The Senior ITSM BA will engage with key ITSM areas—including Incident, Request, Change, Problem, Service Catalog, and CMDB—collecting requirements, documenting procedures, developing user stories, and assisting with testing and deployment efforts. The position also supports coordinating governance committees, ensuring that decisions, actions, and materials are thoroughly prepared and monitored.

This is an initial 12-month contract to start with strong possibility of extension based on program needs.

Develop your career with one of Canada's Top 100 Employers and join our team!

Responsibilities

- Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures

- Lead requirements gathering for ITSM improvements, working closely with process owners, SMEs, and end users.

- Detail current state and future state processes, identifying gaps and improvement opportunities.

- Convert business requirements into comprehensive user stories, acceptance criteria, and functional specifications for ServiceNow delivery teams.

- Assist with ITSM process assessments and redesign efforts involving Incident, Request, Change, Problem, Service Catalog, and CMDB.

- Validate that solutions meet business requirements through involvement in testing (SIT, UAT) and release readiness.

- Ensure alignment to ITIL practices and Teck’s ITSM framework standards.

- Assist the ServiceNow platform team in defining functional requirements for enhancements and incremental improvements.

- Review feature builds, prototypes, and release notes to ensure business alignment and impact awareness.

- Support communication, documentation, and training activities for new or updated ServiceNow features.

- Work closely with ITSM process owners, ServiceNow developers, the ITSM Project Manager, and operational teams.

- Engage business collaborators to validate requirements and ensure understanding of upcoming changes.

- Act as a trusted partner in ITSM continuous improvement efforts.

Qualifications

- 5–8 years of experience in business analysis, preferably within ITSM or IT operations.

- Solid knowledge of ITIL processes and experience assisting with Incident, Request, Change, Problem, Service Catalog, and CMDB tasks.

- Demonstrable experience in developing acceptance criteria, process maps, and functional specifications.

- Experience working with ServiceNow or similar ITSM tools.

- Strong facilitation, documentation, and analytical skills.

- Ability to manage multiple workstreams in a fast-paced, dynamic environment.

- Superb communication and collaborator engagement abilities.

- ITIL Foundation certification a plus.

- Background in mining, energy, or asset-intensive industries an asset.

Why Teck

At Teck, your work matters—to the world, to our communities and to your future.

As a leading Canadian resource company, we focus on responsibly providing the metals essential for global development and the energy transition while caring for the people, communities and land that we love. We do this guided by our values that, together, form

The Teck Way

. At Teck, you’ll find purpose-driven work, a culture of respect and inclusion, and the opportunity to grow your career while helping build a better world.

Apply with us

Take the next step in your career by applying for the

Senior Business Analyst, ITSM (contract)

role.

We review applications on a rolling basis and encourage you to apply, even if your background doesn’t match every requirement. We value diversity and are committed to an inclusive, barrier-free hiring process. Reasonable accommodations are available upon request.

Requisition ID: 53220 | Job Category: Technology | Employment Type: Contractor | Location: Vancouver | Workplace Type: - Hybrid