Seasonal Customer Service Representative

Position Summary:

Performs a variety of administrative and computer related responsibilities to ensure customer satisfaction, promote corporate goals and objectives and grow the company while contributing to an efficient, harmonious working environment.

Essential Functions:

- Courteously answer incoming telephone calls and assist walk-in customers.

- Utilizes the ADDS E3 system for customer account maintenance, setting up new accounts, and updating customer logs.

- Perform computer related input and other clerical tasks relating to one or more of the following: Inventory control, accounts payable, accounts receivable, computer input (posting), price change administration, payments received, and bank deposits.

- Develop a thorough knowledge of all departments, products, services, and delivery schedules.

- Enthusiastically participates in annual market objectives, promotional programs and contests.

- Support other members of the office staff by cross-training within the department and offering assistance as needed.

- Perform other miscellaneous office duties such as filing, photocopying, and shredding.

- Previous Customer Service Representative experience preferred, Call Center experience a plus!

Other Tasks:

Assist with special projects and other work-related duties as assigned.

Experience:

One year of previous customer service experience including computer work is preferred

Other Attributes Required:

- Dependability

- Good communication and listening skills

- Accuracy, organization, and attention to detail

- Ability to work in a dynamic environment without distraction

- Courteous demeanor and professional appearance

- Flexibility to work seasonal overtime

- Trouble shooting skills – within and between departments

- The ability to adapt to change

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.