SCADA SYSTEM/DISPATCHER

Job Description:

We are seeking a reliable and highly organized Utility Dispatcher to join our team at WCSA. This is a critical role within the county that requires flexibility and the ability to handle a variety of responsibilities related to water distribution, wastewater collection, and more. The ideal candidate will be detail-oriented, proactive, and possess strong communication and problem-solving skills.

Duties and Responsibilities:

- Coordinate and dispatch work to field crews for water distribution system maintenance, repairs, and installations.

- Monitor and manage daily operational workflows, ensuring timely and efficient response to service requests and disruptions.

- Provide clear, accurate, and timely communication to customers about service interruptions, expected resolution times, and updates.

- Issue Hot Line Orders and One Shots as needed via SCADA

- Facilitate efficient dispatching for outages.

- Work closely with the customer service team to address customer inquiries and concerns.

- Provide real-time status updates on work orders and outage resolutions.

- Utilize SCADA systems, maps, and other tools to track water distribution and wastewater collections and troubleshoot system issues.

- Perform routine reviews and analysis to ensure the distribution system is operating within capacity.

- Serve as the primary point of contact for customers reporting breaks, leaks or other issues, and service interruptions after hours.

· Provide clear, accurate, and timely communication to customers about service interruptions, expected resolution times, and updates.

Qualifications:

· Ensure all dispatching activities adhere to safety protocols and industry standards.

· Assist in maintaining accurate records for compliance with state, federal, and company regulations.

· Participate in ongoing training to stay up to date with new technologies and best practices.

· Support various other tasks as assigned, including maintaining documentation, assisting with system inspections, and collaborating with other departments to improve operational efficiency.

· Regularly review and analyze SCADA data to monitor health and performance of the collection and distribution systems

· Maintain clear communication with field personnel, management and customers to provide outage updates

· Keep accurate records of the system performance, disruptions, and any corrective actions taken.

· Work closely with all departments to ensure smooth day-to-day operations.

· Work with SCADA Manager on system upgrades as needed

Job Type: Full-time

Pay: $19.00 - $26.38 per hour

Expected hours: 40 per week

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Paid time off

- Tuition reimbursement

- Vision insurance

Work Location: In person