Sales Clerk

SALES CLERK

COMPANY OVERVIEW

Superior Handforge, a division of Albert Industries Ltd., is an AS9100-certified leader in the aerospace forging industry, specializing in the exclusive production of aluminum open die forgings for various industries including aerospace, military, and defense. The company is dedicated to providing high-quality components and exceptional customer service, with a focus on precision and quality. The company seeks a dedicated and detail-oriented Sales Clerk to join the team for a long-term career opportunity. Candidates passionate about contributing to a company's success and growing their skills within a stable and supportive environment are encouraged to apply.

JOB SUMMARY

The Sales Clerk provides administrative and customer service support to the sales department. This role involves direct customer communication, processing orders, maintaining accurate records, and supporting the sales team to ensure smooth operations and customer satisfaction within an AS9100-certified environment. Employees seeking to build a lasting career and grow professionally within the company are valued.

ESSENTIAL DUTIES AND KEY RESPONSIBILITIES

This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks as required by the company.

- Address customer inquiries regarding job status and provide timely updates, maintaining positive customer relationships.

- Enter purchase orders accurately and efficiently into the Sage ERP System, ensuring all details are correct and complete.

- Professionally answer incoming phone calls and direct them to the appropriate department or individual.

- Create and maintain organized job folders, ensuring all relevant documentation is filed correctly.

- Communicate with customers via Outlook, providing purchase order confirmations and other necessary information.

- Manage and organize physical and digital files and documents, including scanning as needed.

- Order and maintain office supplies to ensure smooth departmental operations.

- Collaborate effectively with team members across various departments, fostering a positive and cooperative work environment.

- Report directly to the Sales Manager.

SKILLS AND ABILITIES

- High School Diploma or equivalent.

- Proven experience in a sales support or customer service role, preferably within a manufacturing or aerospace environment.

- Experience in using the Sage ERP system for order entry and related tasks is a plus.

- Strong computer skills, including proficiency with Microsoft Outlook, Word, and Excel.

- Excellent communication skills, both verbal and written, with a professional and friendly demeanor.

- Strong organizational and time-management skills with the ability to manage multiple tasks and prioritize effectively.

- Attention to detail and accuracy in data entry and record keeping.

- Ability to work independently and as part of a team in a fast-paced environment.

- Flexibility to work overtime as needed.

DESIRED QUALIFICATIONS

- Experience in the aerospace or forging industry.

PHYSICAL DEMANDS

While performing normal duties of this job, the employee is regularly required to stand, walk, and use hands frequently. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception to read instruments, operate material handling equipment and identify colors. Reasonable accommodations will be made for individuals with disabilities in accordance to legal requirements.

WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, and extreme heat. The employee is frequently exposed to outside weather conditions and vibration. The noise level in this work environment requires hearing protection. Reasonable accommodations will be made for individuals with disabilities in accordance to legal requirements.

Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

Superior Handforge is an equal opportunity employer committed to recruit, hire, train and promote in all job categories without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or other status protected by applicable law.

The job may require additional hours beyond a 40-hour workweek.

Note: This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Primary Location: United States-CA-Santa Fe Springs

Job: Sales Clerk – Sales Dept

Hourly Paid or Salaried: Hourly $24.00 - $28.00

Minimum Years of Experience: 3+

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Ability to Commute:

- Santa Fe Springs, CA 90670 (Required)

Ability to Relocate:

- Santa Fe Springs, CA 90670: Relocate before starting work (Required)

Work Location: In person