Retail Sales Associate

Retail Sales Associates are responsible for providing customers with a positive shopping experience by assisting them with purchases, answering questions, and ensuring the sales floor is clean. This role is vital for building customer loyalty and helping the store achieve its sales goals.

Key responsibilities

- Customer service: Greet customers, offer assistance, and provide knowledgeable information about products and services.

- Sales support: Actively sell products, cross-sell, and upsell to maximize sales. Inform customers about promotions.

- Point-of-sale (POS) operations: Accurately and efficiently process sales using the POS system.

- Merchandising: Restock shelves, maintain visual displays, and help with inventory management tasks like receiving shipments.

- Store maintenance: Keep the sales floor, checkout area, and fitting rooms clean, organized, and presentable.

- Problem-solving: Handle customer complaints and concerns with patience and professionalism, escalating issues to management when necessary.

- Team collaboration: Work with other team members to achieve sales targets and maintain a positive and efficient store environment.

Skills and qualifications

- Communication skills: Excellent verbal and interpersonal skills for engaging with customers and collaborating with team members.

- Customer-focused attitude: A friendly, positive, and empathetic approach to building customer relationships and delivering exceptional service.

- Attention to detail: Ensure accuracy when processing transactions and keeping displays tidy.

- Time management: Ability to multitask and prioritize effectively in a fast-paced retail environment.

- Basic math skills: Competency in performing calculations for sales, discounts, and change.

- Physical stamina: Ability to stand for extended periods, walk around the store, and lift moderate weight.

- Flexibility: The availability to work varied shifts, including evenings, weekends, and holidays.

- Experience: Previous experience in a service role is often preferred, but not required.

Compensation

- Hourly wage is $12 an hour.

- Benefits: 25% off store merchandise.

- Incentives: Opportunities for additional compensation through sales commissions or performance bonuses are sometimes available.

Job Type: Part-time

Pay: From $12.00 per hour

Expected hours: 3 – 20 per week

Benefits:

- Employee discount

- Flexible schedule

Work Location: In person